In a nutshell:
Sent some documents to a friend in Alexandria in Egypt last Wednesday afternoon, by Australia Post Express Courier International.
AP indicated delivery would take 2-4 days to Egypt.
As I write it is now early morning (5am) of the 6th day in Egypt(not counting Wednesday when I dropped it at the PO)and the package has still not been delivered.
Tracking is showing that it arrived around 8pm Sunday night in Egypt (5am Monday here in Melbourne)and that's where it is stuck with no further updates.
I have not spoken to AP as yet.
I am sort of guessing that they have catchall T's & C's which absolve them from all responsibility!!
On the back of the Con Note, it says:
Delivery - Australia Post will endeavour to provide delivery in accordance with regular delivery schedules but shall not be liable for any delay in pick-up, transportation or delivery of goods regardless of the cause of such delay.
Does that preclude me from asking for a refund I wonder!
Anyone else had any experience of using this service and/or getting a refund for non-performance?
OMG do not use this service. Something similar just happened to me. They said it would take 4-5 days for my package to arrive. I check tracking 7 days later and it was still showing that it was in Melbourne! When I called to ask them about it, they said it has already left Melbourne and tried to blame it on the overseas post.
TLDR; Took over 3 weeks for my documents to arrive. They couldn't locate it in between those days. They are giving me a refund but haven't received it yet.