LiveConnected Billing error - Potentially related to forced plan move

LGPT4 on 07/03/2014 - 17:28

Hi All,

Recently ported my number from LC $10.99 ($500 taltime/1GB) plan to VAYA $18 ($650/1.5GB)as they were forcing me to move to their rubbish Rapid $23 plan. Got the last LC bill for Februaury billing me over $600 of excess for data usage (15.8GB) which is obviously incorrect. I have raised a support ticket with them and wating for a response (unfortunately they don't have a phone number to call). Has any one experienced the similar billing issue with them?

PS: I applied for number porting on 25th February but they only connected me to Vaya on 3-March, so LC bill is for full month 01 Feb to 28 Feb.

Cheers

Mobile

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Comments

  • Altezza on 07/03/2014 - 18:29

    Give Vaya (LC parent company) a call, they seem to be able to sort out LC matters the last time I rang.

  • cloudy on 08/03/2014 - 09:23

    I just got my bill, I've ported out to yatango on the 18th and they still charged me till the 28th on some different plan.

    I chucked them a email. I'll update on my progress.

  • gomertose on 08/03/2014 - 13:55

    Same here. Check the LC whirlpool forum. A lot of angry people there.

  • GPT4 on 10/03/2014 - 14:35

    Just got the reply..
    "Thank you for your email.

    We are sorry for the inconvenience that this has caused you. We are going to send you a new invoice.

    Please call us back if you have any question.

    Many Thanks"

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