ASUS Zenbook Screen dead just after warranty

Lgiventofly on 28/01/2014 - 11:46
Last edited 28/01/2014 - 11:56

Hi folks,

I bought an ASUS Zenbook Windows Laptop as a gift for my brother on 26/11/12 - it wasn't used until mid January 2013.

Early this month (the first week), my brother told me the screen is completely stuffed. Colourful lines across the screen, can't see anything.

Naturally, this has happened a few weeks outside of its 12 month warranty. One would expect we should get more than 12 months use out of a $1200 laptop?

I read here.

http://www.consumer.vic.gov.au/shopping/warranties/warranty-…

Anyone know what I can do? Any chance to get this fixed and absorbed by ASUS?

My brother is currently travelling with the laptop, but given it is out of warranty, one would expect JB are no longer obliged, and an international repairer could help?

Cheers,

Rory

Computing

Comments

  • Cheeper on 28/01/2014 - 12:04

    I doubt that the acg would cover repairs overseas?
    It may be just the data ribbon between the main section and the monitor has come loose.
    Normally under the acg the customer contacts the retailer.

  • ESEMCE on 28/01/2014 - 12:11
    +3

    Australian Consumer Law only applies in Australia..
    So while it will be covered under consumer law (provided it hasn't been dropped or otherwise abused), you'll have to get him to send it or wait for his return to make a claim.

    • DrStinge on 28/01/2014 - 12:14

      This ^
      I would also get him to return it ASAP

    • giventofly on 28/01/2014 - 12:53

      Cheers. Makes sense.

      It hasn't been dropped or anything and is still in excellent condition.

      If he decides to send it back (he needs one over there) - can anyone please advise what I would do?

      Take it to the place of purchase? I'm expecting resistance and the whole 'it's out of warranty, not our problem' spiel.

      Would I then have to cite ACL?

      Thanks for everyone's responses, first time I've had to consider this.

      Rory

      • ESEMCE on 29/01/2014 - 09:35

        I think you have to take it up with the manufacturer.
        But depending on the place of purchase, they might advocate for you if they have a high level service (more likely if it's a local computer shop, than a big box retailer).

  • blitz on 28/01/2014 - 14:19

    Take it to Asus and see what they say. The exact same thing happened to our Zenbook and they repaired it.

  • Geewhizz on 28/01/2014 - 14:27
    +1

    Asus is not going to do it without a fight, but stick with it. Their computers are generally quite good, but their after sales service if you do have a problem is poor.

    • blitz on 28/01/2014 - 16:06

      Asus repaired ours without a fight.

      • Geewhizz on 28/01/2014 - 17:04

        My daughter's laptop went in 3 times in 12 months for the same fault. The third time it was something like a week out of warranty, but it had spend something like 4 months previously away for repair. They flatly refused to repair it, and told the store that she had bought it from that they considered the warranty period to be 12 months from manufacture, not even from purchase date.

        In the end the store gave up fighting with them over it, and repaired it at their own expense.

        • ESEMCE on 29/01/2014 - 09:36
          +1

          ACL would disagree vehemently.

  • c64 on 28/01/2014 - 15:08

    "colourful lines" means discrete horizontal or vertical lines (pixel rows or coloumns)?

    i once dropped a monitor off a table and afterwards it had a psychedelic rainbow coloured display when powered on

    • giventofly on 28/01/2014 - 19:59

      Colourful horizontal lines.

  • Gina Rinehart on 28/01/2014 - 22:22
    +1

    You can take it back to JB and tell them the situation, I'm 99% sure (can't check sources this very minute) that they are not allowed to shift you off to the manufacturer to claim. They sold it, they have to sort it under ACL.

    Yes, you would expect a $1200 laptop to last longer than a year.

Login or Join to leave a comment
Login Join