Consumer responsibility to returning PC

LJayCeeJay on 20/01/2014 - 09:12

Hi all,

I've bought one of CPLonline gaming PCs 5months ago, and just until last friday it stopped working, so I checked out first thing power supply, but it seem to be lighting up the board and there seem to be some power on there.
I unplugged everything off including the GPU and it seems like it comes from the motherboard that may have an issue?
I am not certain, in any case I am in Sydney so wanted to ask whos responsible for the postage back to them in melbourne for repair/warranty?

Looked at the VIC and NSW consumer laws but did not come to who should be posting this if this was covered part of warranty service. CPL response was they are Return to base warranty and I had to pay for it, but I remember reading somewhere it was them who had to?
A PC will cost $50-$80~ to deliver one way.

Or would it be better to seek local advise and have them repay for a new mobo if that was the problem? (around $120)

Computing

Comments

  • ode1online on 20/01/2014 - 09:38
    +1

    Typically they would offer a Back to base warranty and expect you to take it back, weather you post it or take it back yourself.

    This would be the same for many warranties on parts if you built it yourself
    Usually the shop or manufacturer would pay to return it.

  • [Deactivated] on 20/01/2014 - 11:25

    "You are responsible for returning the product, unless the cost of doing so is significant. In this case, the business must organise and pay for the return or exchange. You do not have to return products in the original packaging in order to get a refund."

    Source: http://www.accc.gov.au/consumers/consumer-rights-guarantees/…

    To help you define 'significant cost" the following is from one of their other documents "Consumer guarantees. A guide for businesses and legal practitioners."

    "The consumer must return the goods to the supplier unless the cost of returning, removing or transporting is significant; for example, due to the:
    * size or height of the goods, or the way the goods are installed (if any)
    * type of problem with the goods. For instance, a consumer would not usually be able to remove a light fitting that has melted and stuck to a wall.

    If the cost to the consumer would be significant, the supplier must collect the goods at their own expense and within a reasonable time.
    Examples of goods a supplier would have to collect:
    * a 127 cm LCD TV
    * a bed
    * a swimming pool filter connected to a pool by fixed pipes
    * an extension ladder stuck in the extended position."

Login or Join to leave a comment
Login Join