HobbyKing not King in my eyes :(

pookie on 31/12/2013 - 17:04

I wasted 4 hours today trying to buy a simple item, but when I encountered a problem I tried to get help…LOL..

I left email..no reply..

I then tried online chat..finally got someone called LIZ, who spent 20 minutes doing nothing that I could see, certainly didn't let me know otherwise, and kept telling me 'one moment please' but nothing got resolved. I had to go back to work so I asked her if she could just email me a solution. She said yes.

So 2 & 1/2 hours later and still no solution, no email, and apparently no record of my chat with her.

So Ive just got off from another live chat person who told me I have to explain it all again to him :(

I told him not to worry and that I didn't have anymore time to waste :(

Stupid total waste of my time… hours trying to sort out a simple issue with a couple of dollars difference in pricing…

LOL

Never again.

Pookie

Electrical & Electronics

Related Stores

HobbyKing
HobbyKing

Comments

  • bb_hunter on 31/12/2013 - 21:27
    +1

    not surprise, I ordered a soldering iron a few months ago on their web site. The listed price is in AUD but then when I check out with paypal I was charged in USD and then a conversion rate. I emailed them and questioned why an Aust company charges in USD their reply is like "that's how we do it if you have any further comments please contact us again". Very bad customer service.

    • scotty on 01/01/2014 - 00:10
      +2

      How is HobbyKing an Aust company? I thought they are based in Hong Kong.

      There are many overseas company registering .com.au domains or having a shell company here and display AUD on their site when they detected you coming form Australia. However their backend still processes everything in USD or their native currency.

  • pookie on 31/12/2013 - 23:06

    Lol yep.. glad its not just my perception. .

  • bb_hunter on 01/01/2014 - 12:46

    They shipped my soldering iron from their "Australian" warehouse (in NSW, I think) so are they still a HK company???
    Or is it just convenience for them so they don't have to comply with Aust laws if they registered in other country and ship their product from Australian warehouse?

  • LYRICALRAVER on 01/01/2014 - 14:26

    haha how dodgy!

Login or Join to leave a comment
Login Join