Topbuy.com.au Credibility

snowcold on 05/12/2013 - 18:45

I have ordered a GPS unit from topbuy early this week and I paid for it via PayPal. Even after three days they haven't processed my order and when I contacted the customer support, they are saying it will take nearly two days for them to process the payment and then take few more days to do all the paperwork, confirm the stock and do the shipping. I am a techie and I know that the payments through PayPal will get processed in seconds and I don't know why they are saying few days for that. And the way they were explaining the process is making me suspicious about the credibility of them.

The GPS unit is very expensive (around $300.00) and I am in need of it now. I bought from them because they claim to be from Sydney and thought it wouldn't take long for the item to arrive. I understand that it will take few days to ship in certain circumstances, but again, I feel that things are a bit dodgy with the way they are handling my request.

I was hoping for someone to share their experience with this seller

General Discussion

Related Stores

TopBuy.com.au
TopBuy.com.au

Comments

  • Aceboy884 on 06/12/2013 - 08:22

    They drop ship = no stock on hand

    And I'm pretty sure they are based in HK

  • Belistic on 06/12/2013 - 14:22

    No No No No… You should of done a quick search for topbuy/toplook. They sell fake products. At least you paid via paypal, easy to claim your $$$ back.

  • snowcold on 06/12/2013 - 15:19

    Thanks all. I'll ask for a refund. Hopefully they will give my money back. I'm glad that I paid for it via paypal

  • alvinmk on 09/12/2013 - 15:06

    Never buy from them. I got burnt real bad too.

  • elf888 on 09/12/2013 - 17:29

    No Good! I've bought some small gadgets, 1 of them is defeat, they claim they will send me a replacement, however, nothing happen. and ignoring my emails later.
    Claim refund is the smart choice!

  • beeze on 11/12/2013 - 13:05

    damn… going through the same headaches… Wish I'd thought about it more rather than saving $7

  • beeze on 11/12/2013 - 13:07

    also, they claim to have a online chat feature, but I can't find it on their site.

  • louise3564 on 11/12/2013 - 22:08
    +1

    Unfortunately I know what you're going through, I'm waiting over 3 weeks now for my items to be delivered, even though I got an email saying they'd been shipped a week ago! Also the tracking numbers that have been provided are showing as invalid!

    Been emailing them about it and just getting standard form letter responses! Will be ringing consumer affairs about them tomorrow as this is absolutely friggin ridiculous and their customer service completely sucks!

    Funny thing I also noticed after this has happened is that most of the testimonials on their site are saying how they helped with the customers "problem"! If they are such a good friggin company they shouldn't have problems in the first place!

  • alvinmk on 13/12/2013 - 23:42

    Hello sujithgokul how did the refund went? Please share.

    • snowcold on 24/01/2014 - 16:25

      They told me that they have shipped the item and cannot refund. Got it towards the end of the week. Happy with the product and I guess it is Australian stock as well. But I will never buy from them again.

  • TERE DO on 19/09/2014 - 00:33

    I bought a bag and a jacket, the brand was Desigual. On the website they looked very nice. I paid AUD $60 for the bag and AUD $80 for the jacket. When I opened the bag I was quite disappointed. First of all, it smelled like naphthalene, typical odour of cheap products. And then, the quality in general was very poor, and the zipper was broken. But what made me confirm that was a fake product, was that the bag had two swing tags, with the description of other different models!!. I have bought another bags and products in Desigual in Spain, and I swear to you that this bag was no Desigual. I made a contact with TopBuy costumer service, and they replied all my emails. I sent the bag back to them and I got the refund of the bag, but I did not get the refund of the jacket. They insisted that the jacket was original. I could not get my money back. This is an extract of the answer that I received when I asked them why they refunded one product but not both (they were the same brand, but I bought them with two days of difference): "The reason we issued the full refund for the previous order is because of the wrong description we put on our website. This time, the product is not counterfeit, and we did not deliver a wrong item, so we could not issue a full refund. ". Look at that: THIS TIME THE PRODUCT IS NOT COUNTERFEIT???!!!. So they are confirming that the bag was fake!. My advice, I strongly recommend to you this: DON'T BUY ANY PRODUCT TO TOPBUY.COM, THEY SELL COUNTERFEIT PRODUCTS.

  • alvinmk on 25/09/2014 - 07:23

    Thanks for posting your experience. Despite all our efforts, this company still exists. Sad.

    • altomic on 26/09/2014 - 08:30

      what efforts? people posted negative experiences.

  • Dalerichy1391 on 09/03/2015 - 12:37

    In March I purchased a Nokia Lumia 925 from Topbuy. It lasted on a few months and no longer functioned. At my cost and after contacting Topbuy, the phone was returned to be repaired. This was in September 2014. It is now March 2015, 6 months since I returned the Phone. I have phoned the company at least 10 times. Sent emails. No one has got back to me. The only email I received said they would look into the issue. Last week I phoned them, and said I would have to take this to court if they did not either fix and return the phone or refund the payment. I was told by the operator, that if I wanted to take this to court it was my problem. No one wants to do anything about the problem. The company will not return my calls. I will probably have to take this to court for $412.60 what a waste of time. Really poor company, I would never deal with them again.

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