Hi, my internet connection is stopping and starting, I have voip and when I pick up the phone to ring it is clicking in and out, and the internet keeps being unable to connect - I am using chrome and it keeps saying page unable to load. Any suggestion how I can tell what is going on? thanks
Internet connection playing up - how do I tell if it is the line or the modem
hsk on 26/11/2013 - 23:59
Comments
Firstly, isolate. remove everything but the handset and then listen if you still get the clicking and if so have telstra (assuming you're with them) do a line test.
if you only get clicking when the modem is attached then get another modem/router, as it will be cheaper then calling someone out to tell you it's broken anyway.
or, if you can, check out the logs on your router and then go to whirlpool forums and ask for help there.
to tell if its the modem, try another modem
Check if any of your attached computer is eating up your upload bandwidth. Happened to me twice, that one of my attached computer was uploading data to Dropbox and due to the limited upload speed on ADSL, it cripples using internet on other devices.
keep an eye on the modem lights when you are having connection issues. The DSL/SYNC light should always remain steady - if that light drops out - it may well be a line issue.
As above if you are with Telstra, call up and ask for a line test to see if there isnt some battery/earth causing a problem on the line.
*edit spelling
Our internet died every time it rained so we got Telstra to do a line test, there happened to be foreign battery across the pair of wires in the pit out the front, which was full of water. Bit of silicone and a new pit lid now the internet is better than ever.
My modem stopped when there's an in-comming call and I have to manually restart it again. Already tried to plug home phone in a seperate wall socket (i.e. not going thru the modem), the phone is working fine. I also changed many modems, ADSL filters, cables, wall phone sockets and the problem is still there.
Do you have any idea what's wrong with it or know where I can search for help? Telstra did a line test online and they said everything is fine at their end. Ta.
Did you also try a different wall power socket?
I noticed that my billion 7300n is particularly sensitive to ripples in the AC power supply. Things like oscillating fans and microwave ovens would cause the modem to desync and drop the connection.
to be specific, the modem doesnt power off by itself but it just has no internet connection, the internet indicator light went off while the whole unit is still on when someone called my home phone. I dont have VOIP.
You're not using Clubtelco by chance?
If so read from here:
http://forums.whirlpool.net.au/forum-replies.cfm?t=2061716&p…
http://forums.whirlpool.net.au/forum-replies.cfm?t=2184491&r…These could also come in handy:
http://whirlpool.net.au/wiki/Network_diagnostic_commands
http://www.zdnet.com/blog/networking/how-to-check-on-your-in…People mentioned an isolation test but make sure you know what that means. For example, sometimes it's a faulty $5 filter. Basically you remove everything else including any other cables. In other words plug the modem directly into the phone socket.
This solved some problems I was having. Not sure if you should do this with VoIP though. So make sure you know how to put it back the way it was.
http://kb.linksys.com/Linksys/GetArticle.aspx?docid=571aec24…
Oh and every time you change something reboot the modem before testing again.
I say there's nothing wrong with having a "spare", known-good modem/router in the house- for just this sort of flaky behaviour. Makes figuring out the issue that much easier. It doesn't have to be the best, just that it works.
Other things to note:
my area is having work done. We go from fine to abysmal, multiple times a day. Also, sometimes simply changing the channel your modem is on can help immensely. I helped someone set theirs up once & one of the laptops couldn't connect at all- even within 1 metre of the router. Changed the channel- 100% signal & connected. Finally, when you reset the thing, pull the power & also the phone line out- waiting a few minutes before starting again (double-check it retains your username & password).
Good luck!
We are not with Telstra, and the front light on the modem is flashing and now I have noticed there is not voip light on and the voip is not working. I have contacted our provider thanks
I'd say it's the line, unless you have many users taking your bandwidth