Microsoft Cash-back not received

LLavec on 13/11/2013 - 13:54

Hi,

I remembered about that cash-back offer in June/July this year and decides to check my bank account to see if I ever received it and I didn't. I have a claim confirmation number in an email they sent me but nothing more since I mailed in my receipt. Does anyone know how to contact Microsoft about this? I only seem to be able to find technical support numbers for Australia. Links to promo are dead now.

Thanks.

Computing

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Comments

  • Ci3reR on 13/11/2013 - 14:41

    Try 0844 800 24 00* ?
    Got it from their contact page

    *Calls provided by BT to the 0844 number above will be charged at 5 pence per minute.A Call Set-Up Fee of up to 6 pence per call applies to calls from Residential lines. Mobile and other providers’ costs may vary. See http://www.bt.com/pricing for details.

  • derman on 13/11/2013 - 15:42
    +1

    I emailed them a while back and the address was "[email protected]". Though they took almost two weeks to reply…

    • Lavec on 13/11/2013 - 16:06

      Thanks. I'll give that a go.

    • Lavec on 13/11/2013 - 16:34
      +1

      Ok that email returned this message:

      "Thank you for your email.
      This promotion is closed and this mailbox is now unattended.
      For all product enquiries please phone 13 20 58."

      So I rang that number and was was told to contact:

      +612 9735 8888
      1800 233 033
      [email protected]

      So I rang 1800 number, which is for any MS promotions fyi, and was told they unfortunately never received my receipt and since promotion is now closed there's nothing they can do. I said never mind, it's such a small amount I'll just let it go and forget about it. Not worth fighting over for $15.

      Case closed.

      Thanks for your help derman.

  • jaygee on 18/11/2013 - 03:18

    I don't believe the cash back is handled by Microsoft but outsourced in Australia.

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