Hi All
I purchased a set of noise cancelling headphones from EGlobal yesterday (HKK based electronics company) via their online site with a credit card using a secure encrypted link. I've this morning received a strange email asking me to send through a copy of valid photo ID as well as a copy of my debit/credit card (can only assume this is the same one I purchased with!) in order to prove that the order is genuine.
Before purchasing, I undertook some research via productreview.com.au and also via OzBargain, and based on what I've read and the fact that they have a rep on OZB, they seemed legit. However the email below has me worried.
Dear xx
Thank you for your order.
In order to ensure the order is genuine, we have a procedure and need your full cooperation so that we can process your order swiftly. We will continue to process your order after receipt of the below documents:
Identification Document
Copy of valid Photo ID / Driving License / Travel Documents or any equivalent identification document
AND
Credit Card Proof
Copy of Debit/Credit Card*
(*Please be advised to only send us a copy that indicates your Full name, expiry date and leaving the first and last 4 digits of your bank/debit/credit card number before sending us the scanned copy)
We will continue to process your order after receipt of the above document(s). Please be assured that your personal information will only be used in accordance with our Privacy Policy stated in our website.
Your support in our effort to protect the interests of both buyer and seller is greatly appreciated.
Regards,
Customer Protection Team
eGlobal
Has anyone else encountered this "procedure"?
Cheers
Yes, I've done this before.
Even some Aus companies require this, better to be safe than sorry with these big purchases
It should be mentioned that I purchased through eGlobal a while ago, however I paid via Paypal, so I did not get this.