Tax Invoice from Google Play?

Ltigerking8888 on 04/11/2013 - 12:36

I ordered a nexus 5 from Google play. can i get a tax invoice for TRS GST refund?( Google charged me 10%GST)

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Comments

  • scotty on 04/11/2013 - 12:59
    +1

    See a sub-thread from recent Nexus 5 post where reclaiming GST through TRS was discussed.

  • Blockey on 04/11/2013 - 13:00

    If they charged you GST (as in the Australian GST) they are required to provide you with a valid tax invoice.

    Whether you are entitled to a GST refund will depend on whether you meet the conditions under the TRS scheme, see http://www.customs.gov.au/site/page4646.asp

  • PissLUR on 04/11/2013 - 13:03

    yes, you can.

    • mehow on 04/11/2013 - 13:35
      +1

      but its difficult.

  • Choc0 on 04/11/2013 - 14:36

    Getting a valid tax invoice out of google is a pain in the arse. They don't like paying tax!

    It's well documented on Whirlpool as well.

  • luker9001 on 04/11/2013 - 16:35
    +1

    Either a lot of the information floating on the Whingepools is outdated or I was very lucky.

    Emailed [email protected] and got an auto reply directing me to http://support.google.com/mobile/?p=play_contact

    Selected Device purchases…, I want to check the status of my order, Email us.

    Typed in this text

    Could you please send me an Australian GST tax invoice for my order
    1111111111111111.11111111111111111111111 (16 GB Nexus 5) from the
    Google Play store.
    I do not have a GST registration number or any other registration, so
    the invoice should just be written to the name and address that was in
    the original order. It should also feature the words "tax invoice"
    and the Australian Business Number (ABN) of Google Asia Pacific Pte.
    Ltd.

    Got an email the next morning with a PDF attached, but it had "VAT" written everywhere instead of "GST".
    Replied pointing it out and received a fixed one in the afternoon.

    • cloudy on 04/11/2013 - 18:46

      Did it have the Abn as well?

  • Jaff on 04/11/2013 - 20:39

    I have claimed GST for my nexus 4 at the TRS. You have to ask for a tax invoice.

  • minijumbuk on 05/11/2013 - 08:53

    Just do what lurker said. I did exactly that and got a response in pretty much 10min saying they'll give me a response tomorrow. and today when I woke up I got the tax invoice in my inbox

  • Ali1988 on 05/11/2013 - 09:51

    Call customer support. Tell them you need a tax invoice and you have copy of what it looks like. They would send you a email, reply back on it and attach invoice (from link below). This worked for me with no hassle. I am sure it would work for you too.

    https://www.dropbox.com/s/7u7hepag758u34d/n5-tax-invoice.png

    • Temporary username on 05/11/2013 - 21:26

      can I just made up a tax invoice like your photo?. I thinks we could do it easy on ms word

      • cloudy on 08/11/2013 - 09:40

        ofcourse you can fraudulently obtain benefits from the govt, lots of people do it (at their own risk)!!!!

  • rainbowyen on 05/12/2013 - 20:41

    I used to place an order with tax appeared on it, but then with some reason I cancelled it. Just about 20 mins ago, the new order I placed shown no tax on it!! Then I called Google customer service but obviously they didn't know what happened (or at least they don't want you to know what has changed). Did anyone have the same issue like me? Cos I want to claim TRS when I travelling overseas. Wait for any reply! Urgent!

    • Giraffe on 06/12/2013 - 13:16
      +1

      Just placed an order (Wednesday night) and order confirmation said no Gst included. So maybe they changed something?

    • iNeedMoreMoney on 30/12/2013 - 18:03

      Well they'll have to change it back soon! "Google Asia Pacific Pte. Ltd." is registered for GST so they'll have to include GST in their prices!

  • NinjaBear on 29/01/2014 - 10:16

    Just called google to ask for a tax invoice. Was told that from Dec 2nd onwards last year, they no longer have to pay GST so my tax invoice will show zero GST. So much for TRS'ing my nexus 5 :(

    • kiitos on 22/02/2014 - 21:09

      Did they send you an invoice though? I'm currently dealing with someone from Google, who is adamant that as they don't charge tax, they won't issue a tax invoice. This is getting annoying.

      • PissLUR on 23/02/2014 - 17:57

        you can insist to have a tax invoice, however there is no tax/gst component charge.

      • alterego13 on 13/03/2014 - 17:35

        Sorry to dig up an old post….
        But their webpage…right side bottom reads 'inclusive of GST'
        Did u have any luck getting a GST invoice in the end though?

        • kiitos on 27/03/2014 - 23:44

          No, I didn't - the order/invoice doesn't say "Tax Invoice" on it, but it does say it includes GST…of $0.00.

        • highwind85 on 29/03/2014 - 00:34

          So this effectively means we can't get TRS refund for all Nexus devices purchased from google play store?

  • iFetch on 22/11/2022 - 13:54

    I just found an easier method:
    Go to pay.google.com and click on the transaction. Then click on "Download Tax Invoice"
    Hope this helps someone

    • sickllama on 29/08/2023 - 21:14

      Thank you, very helpful!

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