New Car Registration certificate with incorrect details

Ughhh on 30/10/2013 - 21:28

In short, a new car was purchased from a dealership about 2 months ago. On the day of picking up the car, the sales guy admitted that the car was incorrectly registered to me, when it was supposed to registered under my mothers name. The vehicles manual book and the dealerships computer system says under my mothers name. The sales guy said he was going to correct this and will send the corrected version 'soon'. Two months later, nothing. Also realised that the dealership still has the original registration certificate, we were only given a photocopy!

When I was on the phone to them, they said they couldn't do anything about it (this was before I realised we still dont have the original) and we had to go to the Motor Transport service to change this ourselves.

Is this a lie? That they cant correct the details?

Hope this makes sense

Automotive

Comments

  • MondaySleeper on 30/10/2013 - 22:22
    +1

    First thing first - why the dealer is in possession of your car's registration certificate and you have just the photocopy? Go and get it from him fast.

    2nd thing - you will have to contact the RTA to get it changed (or transferred, perhaps?)

    Sab

  • Daabido on 31/10/2013 - 01:37

    They stuffed up, promised to do something about it, knew it would cost a fair bit of coin and they couldn't actually do it once it was registered anyway and hoped you would give up and just do it yourselves.

    Send them (the dealer and the salesperson) a letter of demand once you know what the cost will be to make the change. They will most likely ignore it. Make the change yourself, pay the Government for the privilege and kick yourself that you took delivery with incorrect details.

    Then, send them another letter of demand with a copy of the receipt of payment, noting that if payment is not forthcoming within 14 days you will take it to your state's small claims / small debts court.

    When they do not reply, go to the small debts court. They might not show up and you can get a default judgment. If they do show up, it's your word against theirs and it's a coin toss at that point in time.

    If you win, expect them to drag out the process of paying you until you're ready to send in the sheriff to start seizing their property to pay for the outstanding amount.

    And if you're really lucky, they will capitulate and pay you before all that happens, or more than likely, they will offer a free service of something which hardly costs them anything or a couple of hundred dollars of FO money to make it all go away.

    I'm betting on the free service, where your car will sit out the back and have nothing done on it all day while you are without transport, then they will call you at 5 pm to tell you the car is ready for pickup, but they close in half an hour. And when you get there, they've closed early.

    Rinse and repeat.

  • peter000 on 31/10/2013 - 07:10

    NRMA legal service would be able to help you get this sorted-out

  • Ughhh on 31/10/2013 - 10:22

    So are they able to change it, or do I have to do it (once they give the original certificate back)?

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