TPG Security Deposit

airzone on 22/10/2013 - 17:37

I have a few services on TPG incl internet home phone, and 2 mobiles. One of those mobiles has had international roaming activated on it, because I take it overseas. I heard recently that they have wanted to jack up their roaming deposit to $500, and of course it's non refundable.

Obviously this isn't really an acceptable proposition going forward..

So I currently have an outstanding deposit of $80 odd on this sim (and $20 on the other). Customer service have stated that this will be forfeited, and as icing on the cake, there is an $11 port out fee each.

So what can I do? Has anyone gotten their deposit back at all? If this is something the TIO could help with, then great. Otherwise if the worst case scenario is that I cannot get it back, then how can I quickly burn out any excess security deposit without them recharging the deposit?

I can always try and wheel a deal with another carrier to offset some of the lost credit.. But I don't want TPG to earn money for nothing.

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Comments

  • [Deactivated] on 22/10/2013 - 18:03

    If there's any truth in that proposed $500 roaming deposit, I would buy one of the cheap standalone roaming sims and leave the TPG one a home.

    As for the telcos themselves (as opposed to MVNO's), all except Vodafone have made some long overdue roaming changes that might prevent a few bill-shock suicides.

    Regarding the retrieval of your deposits - I think you've got Buckley's.
    Ring back, speak to somebody different - even try someone not directly involved with the appropriate department (a trick that can work) - and be your most straightforward, polite (at least up until 'end-game') and persuasive.
    Best of luck.

  • distemper on 22/10/2013 - 18:14

    The tpg website states the 500 is refundable ..

    • pax on 22/10/2013 - 18:28

      Link?

    • [Deactivated] on 22/10/2013 - 18:35
      +1

      The non-refund aspect does sound unlikely, but given the way roaming charges have been, and some cases still are, you wouldn't put it past some operators. One I'm still with has roaming charges that include $15/MB for data. Faintworthy.

  • airzone on 22/10/2013 - 18:49
    +1

    Yeah, A link will be good. TBH, I don't care about the roaming costs, company pays. You've got no idea what some of the bills have been. They won't pay for a lost deposit though, and I hate deceptive business practices like this

  • c64 on 22/10/2013 - 18:54
    +1

    I heard recently that they have wanted to jack up their roaming deposit to $500, and of course it's non refundable.

    @op, have you actually read the terms and conditions of your contract to verify this?

  • ifuggedxyz on 22/10/2013 - 19:11
    +3

    http://www.tpg.com.au/support/international_roaming.php

    "Upon your request to activate International Roaming, TPG will auto debit your credit card/bank account to increase your Mobile Prepayment Outside Included Value to $500. This Prepayment is used to cover any charges you may incur while using TPG Mobile overseas. Whenever your Prepayment Outside Included Value goes below $100, TPG will automatically top up your Mobile Prepayment Outside Included Value to $500 again.

    Any unused Mobile Prepayment Outside Included Value minus $20 (kept as Mobile Prepayment Outside Included Value) will be credited to your account 30 days after you have notified us of your return from overseas. Please call our Customer Service team on 13 14 23 to request for refund after you have returned from overseas. If you disable International Roaming via 'Your Account', unused prepayment will be credited to your TPG account."

    • [Deactivated] on 22/10/2013 - 19:41
      +1

      I wonder how much money TPG have sitting earning interest from people who forget to update their account or make that phone call when they get home..?

      • Agret on 22/10/2013 - 21:32

        Looks like if you disable it from your account it just goes to your TPG account so lots of interest there.

        • [Deactivated] on 22/10/2013 - 21:46

          Indeed.

  • airzone on 23/10/2013 - 12:21

    An update, I called them up again today and they stated that the deposit > $20 will be refunded to me shortly.. That is fine. The previous rep stated that it was all to be forfeited.

    Ai ya.

    Anyway, deciding to either go LiveConnected (on a $20/month plan) or Vodafone (on a $35/month plan). LC is a better deal, but nervous about when Optus tightens the screws on them and causes me to have to move to a first party network (in which case we will probably lose bargaining power with them anyway).

  • brgnhntr on 25/10/2013 - 14:35

    Any deposit (be it sim deposit $20 or roaming $500 as u mentioned) is and has to be refundable. TPG T&Cs clearly states that it is a deposit to cover up the cost if u go over the cap. Not sure where u got the information that the deposit is not refundable. You would want to confirm this with the customer service. I have a mobile connection with TPG and I know for sure that it is refunded when u cancel ur services. What is not refunded is the $20 sim cost which u paid when u signed up and bought this sim from TPG.

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