Warranty advice - JB HIFI

Below is the email I just sent to JB HIFI customer complaints. It should give you an idea of my issues.

"I've had my Toshiba 47VL900a repaired twice since purchasing it in November 2012. When the second fault occurred, I returned it to the store for repair on 10/06/2013.

Finally, after repeated phone calls to identify when the repair would be completed, I was informed it was available for collection on 30/07/2013, approximately 6 weeks later. Upon arrival at home after picking it up, I soon realised the stand was not in the box, thus rendering the TV unusable. After more repeated phone calls to the store, and being told they would call the repairer, I was advised the stand was at the store all along. I returned to the store to collect the stand. When I went to put the stand on, and finally use my television over 2 months after originally returning it for repair, I discovered the screws to secure the stand to the TV were missing.

Yet again, I called the store to advise them of this issue. They told me they would contact the repairer and get back to me. Eventually, after many phone calls (usually instigated by me), I was told the repairer could not find the screws, and that I should deal directly with the repairer. I advised that this was unacceptable, and I would only deal directly with JB Hifi.

After even more phone calls, I was finally advised to obtain my own screws, and provide a receipt for reimbursement. Again, I advised that this was unacceptable, and insisted that JB Hifi provide the screws. It has now been more than 3 weeks since the last communication from JB Hifi, and after more than 3 months, I'm still unable to use my television, as I refuse to use it without the appropriate screws to secure it, ensuring it won't fall from the stand and cause more damage.

As I'm sure you can understand, this level of service is completely unsatisfactory. Unless acceptable screws are provided along with confirmation (in writing) that they are appropriate and will not void warranty, I will have no choice but to pursue the matter through the proper authorities. Surely you can understand my frustration, disappointment and complete lack of faith in your store's level of service. Please contact me ASAP to provide advice on when this issue will be resolved."

So, any idea what my options are if I don't get the issue resolved this week? Never again will I purchase anything from JB Hifi (or at least not the same store!).