Alternatives to TPG PAYG plan?

[Deactivated] on 24/09/2013 - 21:32

It looks like TPG is going to exit the mobile market soon…

24 September 2013

Dear Customer,

IMPORTANT NOTICE: VARIATION OF TERMS     


As you are aware, TPG mobile plans are "no contract", by which we mean that there is no extended fixed period during which you must acquire the service.

The terms of supply that you agreed to when you applied for the Service required that you give 14 days notice of termination and that TPG gives you 30 days notice of termination.

By this letter, we give you notice of a variation to clause 17.1 of the Mobile Terms and Conditions so that it reads:

    17.1 Either party may terminate a Mobile service by giving at least 7 days written notice to the other party. You must pay for charges for the Service up to the end of the notice period.   


This variation will take affect 21 days after the date of this notice.

If you do not agree with the variation, please contact us on 13 14 23 to discuss your concerns.

Kind regards,

So, what are the alternatives?

Amaysim PAYG -> Why does it state 90 day expiry and how do they actually charge? ($5 increments?)
Aldimobile ($15 for 1 year)

I think most of us will also be needing a new mobile to function on the telstra 3G network. So any recommendations would be great!

Mobile

Related Stores

TPG
TPG

Comments

  • jzx100 on 24/09/2013 - 23:01

    Interesting, when did you receive that? I'm with TPG and haven't received that notice….

  • kenbro on 24/09/2013 - 23:57

    Same as the member above, i didn't receive any email either?
    (I am on the former $15 per month plan)

  • bargainr on 25/09/2013 - 03:30

    I received this notice today. This looks bad, I suspect they're either exiting the market or cancelling their last remaining plan to make it less competitive. It's an open secret that their previous Optus wholesale deal got canned. sigh

    There's a bit of a discussion also on Whirlpool

    http://forums.whirlpool.net.au/forum-replies.cfm?t=2160154&p…

  • bargainr on 25/09/2013 - 04:11

    For what it's worth, I just emailed them to say "I do not agree with the variation" and will be contacting them to express my concerns. Would encourage any other TPG customers to do the same.

    • c64 on 25/09/2013 - 06:40
      +2

      i imagine if you do not agree to the variations then they will terminate your contract

      • bargainr on 25/09/2013 - 09:58

        Still waiting for a call back.

      • Shwayne on 26/09/2013 - 10:51

        With 30 days notice. :)

  • c64 on 25/09/2013 - 06:42

    i've received this. how are people coming to the conclusion that tpg are moving to axe your plan? tpg could already do that if they wanted to by giving you 30 days notice.

    if i did have to jump it would be to aldi for their payg plan, but i'm a bit hesitant to do that because their future is a bit uncertain at the moment.

  • bargainr on 25/09/2013 - 10:01

    According to WP. http://forums.whirlpool.net.au/archive/2160154#r40351638

    Just spoke to TPG. The phone rep told me the change was due to people racking up huge bills, blowing their cap and not paying up. He said it doesn't mean TPG mobile will 'check out'.

    Also, apparently they'll release new plans by the end of the year and people on the now legacy plans will NOT be asked to move over to them.

    Maybe he told me exactly what I wanted to hear!

  • drewbie on 25/09/2013 - 10:10

    I have ADLS with TPG, but am looking to move my 2 mobiles from Vodafone (we hates you!) to a PAYG plan. I've been leaning towards Aldi, but would TPG be better? One reason NOT to go with TPG would be avoiding having all your eggs in one basket. Thoughts?

    • airzone on 25/09/2013 - 10:50

      TPG is pretty safe in my opinion. I have had all my telecoms through TPG for a couple of years now, and provided you don't need to have customer service, it's great!

      • donbot on 25/09/2013 - 11:10

        Seconded. I've have home phone + ADSL2+ for the past 3 years, and have had both our mobiles on their $14.99 cap plan for over 12months. Had issue getting the MDF sorted out at the place I moved the service to to get it connected to my apartment, but all that was a case of contacting their customer service to arrange a tech to come out, which they did promptly and at a reasonable cost.

        At the end of the day, I'm paying $90/month for unlimited and rock solid ADSL2+, and more than sufficient mobile use/coverage for two phones. I know of people who pay that just in internet alone with less data on their internet plan, and then two mobile plans on top of that.

        Go TPG!

  • ESEMCE on 25/09/2013 - 12:30

    TPG recently bought a chunk of 4G spectrum..
    I doubt they're shutting up shop. If anything they're offloading non-profitable customers.

  • srhardy on 25/09/2013 - 17:18
    +1

    http://www.telechoice.com.au/kogan-offers

    offer good until OCT 25th & no you dont have have been with kogan to get this deal

  • senzuri on 25/09/2013 - 18:07
    -1

    Been looking at liveconnected.com.au and telechoice.com.au lately. Trying to find plans that will replace the $15 per month plan that TPG had.

    liveconnected.com.au

    PROS
    -Cheap @ 19.90 per month
    -No contract
    -Optus 4G network
    -Unlimited text
    -Approximately 600 minutes in calls per month

    CONS
    -Poor customer service
    -Hidden? fees, surprise bills

    telechoice.com.au
    PROS
    -Cheap at $25 per month
    -Telstra 3G network
    -Unlimited text
    -Includes International calls

    CONS
    -12 month contract
    -Telstra's wholesale network (speeds capped at 7.2mbps)
    -About $60 per year more dearer than liveconnected

    If you want to play safe, I'd say go with telechoice. I don't think the 4G network is large enough to gain the blazing speeds people seem to report every now and then. srhardy posted a link a recent offer.

  • msmhw on 26/09/2013 - 08:39

    Just called tpg, they told me nothing will be cancel, its just a notification that if I am going to cancel my service I need to give them 7 days notice before cancel the service. I told her are you sure about it nothing will cancel after 28 days she said yes I am sure nothing will change in your service.
    So I think its just let us know they are changing the T&C but was bad wording

  • Shwayne on 26/09/2013 - 10:57

    For those who aren't sure what this means.

    Basically:

    Currently they can terminate your contract with 30 days notice, that means from the date of making a decision, or being told by their wholesale provider that they've lost the service they can begin serving notices of service termination with a 30 day window of warning.

    However they're in a position where they don't have the luxury of being able to issue a 30 day warning as soon as they find out the final outcome.

    Their proposed change allows them to sever a contract with 7 days notice, however the proposed change must be given with 21 days notice/warning.

    21 + 7 = not only lets them terminate current contracts in 2 days less than they normally could, but it gives them the flexibility to only issue such a notice on the last week of the 28 day period. (If they can sort out their issues they may be able to keep us on the contract.)

    What does this mean for you?

    Start looking at other providers, you should be ready to migrate pending 7 days notice in 21 days time, however if that kind of period is no problem for you then just continue using the service as usual, but keep a look out for good alternatives in the meantime.

    TL;DR; this is not a notice of cancellelation, but it is effectively a indicator. (If they knew for sure they were going to can the contracts, they would just do so.)

Login or Join to leave a comment
Login Join