[Price Error] Lenovo ThinkPad Edge E330 13.3" i3-3120M $346, i5-3230M $434, also E531 FHD from $336

Jabba the Hutt on 14/09/2013 - 06:43
Last edited 17/09/2013 - 14:59 by 2 other users

UPDATE - OFFICIAL RESPONSE

According to Lenovo, the following email will be sent out for affected orders over the next 24 hours.

Dear xxx

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia online store.

Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

ThinkPad Edge E330, E531, T530, T430s & X131e display options

ThinkPad Helix digitiser pen, front camera and camera display.

I apologise sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.

If you wish to contact me directly to discuss this further, please feel free to email me on

[email protected]

Yours sincerely
Chris Jowsey
Online Manager, Lenovo Australia

ORIGINAL POST
For some reason, Lenovo is offering a hefty $165 discount if you select the "Arctic Blue" display colour when configuring the E330. There are three base configurations on offer - this applies the the i3-3120M and i5-3230M models (the i3-3110M cannot be reconfigured).

After changing the screen to Arctic Blue, the standard coupons also apply. For the i3-3120M, you can use SEPWELC2013 coupon. For the i5-3230M, the E330DEAL coupon provides a slightly bigger discount on the base config, while SEPWELC2013 may be better if you add upgrades.

http://i.imgur.com/zpaQPQZ.png
http://i.imgur.com/Cm11OSh.png

UPDATE: As noted by Souljarh and brick007123, a similar discount also applies to the E531 range by selecting the "FHD Antiglare" screen.

UPDATE 2: See list of discount of different products with code SEPWELC2013 —

E330 - $165
E431 - none
E531 - $176
L430 - none
L530 - none
T430 - none
T530 - $187
T430S - $187
X131e - $132
X230 - none
X1 Carbon - none
X230T - none
W530 - none
Helix - $330
Twist - none
B590 - none

Update 3: Discount on both E330 Arctic Blue and E531 Full HD has been confirmed to be a price error. See this comment as confirmed by Lenovo.Other members have been receiving emails from Lenovo claiming it's the customer who requested the cancellation. Also this email from Lenovo detailing the list of products that were affected by the price error over the weekend.

Computing 13.3inch 15.6inch Computer Laptop Lenovo ThinkPad

Related Stores

Lenovo

Comments

- Colombian on 16/09/2013 - 22:32
  
  In the same link it says "order processing" for me since I ordered the e531.
- rainjy on 16/09/2013 - 22:51
  
  mine still being verified.
  bought it saturday around 5-6pm
abc on 16/09/2013 - 22:47

+1

This is really poor form from Lenovo. Given their responses and call centre support. If it was Dell I think they would have honoured the "error", given past experiences…. http://www.ozbargain.com.au/node/73273
- diamondtouch1 on 17/09/2013 - 00:28
  
  haha no. There was a mini fiasco with dell vostro desktops. Made a little noise in the papers and OzBargain was mentioned.
blurrybird on 16/09/2013 - 22:49

Just a small update to my purchase Sunday afternoon.

E330 with mid range i5, 8GB RAM upgrade and dual band wifi upgrade. No cancellation email and the laptop status is released to manufacturing - I sure hope I don't get one at this rate because my mum's Lenovo S10e is dying fairly quickly these days.

Anyone with a single E330 order received any cancellation messages? Hopeful that even if they don't honour the E531 they will at least continue with the smaller E330s.
- deebeetbc on 17/09/2013 - 10:25
  
  I have a single e330 ordered and it is still sitting as "sent to manufacturing".
itstuan on 16/09/2013 - 22:51

Did anyone get an email from lenovo saying the order has been cancelled as requested? I didnt request btw but this seems like they deliberately cover their ass?
- Broskies on 16/09/2013 - 22:51
  
  +2
  
  Yes lots of people have gotten this email, look at all the comments.
  - itstuan on 17/09/2013 - 00:08
    
    yup I saw after just posting, what a shame, I was thinking why bother with dicksmith deal crap when you can get this awesome deal from Lenovo. Couldn't be anymore wrong!
Kundagoo on 16/09/2013 - 22:55

+3

Just received cancellation email. Lenovo have just guaranteed that I will never even look at their website again. It is the way they are managing the cancellations that is a disgrace.

Your order has been cancelled as you requested.

We thank you for your interest in our products and hope we can help you in the future.

Kind regards
Lenovo Australia

Qty Part no. Description Status* Price Total
1 6885CTO ThinkPad Edge E531 Express - 1 Yr Depot
-System details
Released to Manufacturing $305.18 $305.18
1 0B47313 ThinkPad Noise-Cancelling Earbuds
-System details
Cancelled $0.82 $0.82
1 YSNH004 Free standard shipping
-System details
Cancelled $0.00 $0.00
Subtotal $305.18
Shipping $0.00
GST $30.52
Stamp duty $
Total $335.70
- easternculture on 16/09/2013 - 22:58
  
  +11
  
  you just got lenovo'd
  - [Deactivated] on 16/09/2013 - 23:08
    
    No Love from Lenovo.
- squirrels2 on 17/09/2013 - 07:56
  
  +1
  
  DONT LOSE HOPE!
  
  I just used the online Lenovo chat about the cancellation and this is what they said.
  
  Me: Hi there,my order number is xxxxxxxx, and I've just received a cancellation email
  but I'm not sure what was cancelled. Is it just the ear buds or has everything been cancelled?
  Lenovo: I have tracked the order. Only the noise cancelling earbuds has been cancelled.
  Me: and it said that my shipping was cancelled too, is that an issue?
  Lenovo: The E531 has been released to manufacturing.
  Lenovo: The shipping has not been cancelled.
  
  Happy days.
Splashtash on 16/09/2013 - 23:01

DId anyone screen shot the conversation with the live chat?
sl17 on 16/09/2013 - 23:08

+4

Lameovo
- beeze on 16/09/2013 - 23:23
  
  +3
  
  Lameovo
- skinny on 17/09/2013 - 06:56
  
  +1
  
  Lameoverit!
[Deactivated] on 16/09/2013 - 23:14

"In production" comes after "Released to manufacturing" if anyone has hit that post it up
easternculture on 16/09/2013 - 23:26

+7

i just "levoked" my vote
noise36 on 16/09/2013 - 23:35

+2

Mine hasn't been cancelled yet…don't understand why a corporation as big as Lenovo cant have this sorted one way or another within 24 hours.
ycon on 16/09/2013 - 23:38

If anyone in Sydney impulsively got the E330, I'd be keen to get it from you.

I ordered the E531 but don't like my chances
- dvd107 on 17/09/2013 - 00:55
  
  -1
  
  I like your optimism :) You can have mine for $1000 if i get the E330!
cashless on 16/09/2013 - 23:49

+2

Still hoping to take delivery of my E531 for $306, incl earbuds.
No cancellation notice yet and the promise of a TRS refund in a few weeks time…
…go to bed smiling, probably wake up to reality in the inbox.
IslandStyle on 17/09/2013 - 00:24

Oh well, nothing gained (except experience) and nothing lost (except time).

I ordered the E531 but didn't have high hopes from the start. As I was planning on using a separate keyboard and monitor, the full HD and numerical keypad are irrelevant in my case. The E330 would've been the better choice, for obvious reasons; Arctic Blue is just a color and although the headphones would've been a welcomed addition, it goes to show that I'd be better off had I applied some common sense and reasoning.

Thanks for the post nonetheless OP. Lenovo rocks! :P
Flyeroz on 17/09/2013 - 01:37

+19

All the people going onto Lenovo's FB page & posting abuse & linking it to Ozbargain - all you going to achieve is stuff it up for others, especially ppl who ordered E330 & had no cancellations.
Before you start raging read T&C re pricing errors & grow up.
So you didn't get a good deal - get over it & stop ruining it for others.
Rant over.
- dri on 17/09/2013 - 05:32
  
  +2
  
  It's the mentality that if they don't get it no one deserves to either. :(
- bargainerftw on 17/09/2013 - 07:59
  
  wow really? there's idiots who actually did that? just wow…
  - pmupsinep on 17/09/2013 - 08:13
    
    +3
    
    Must be the same the morons that instantly created listings on EBay and Gumtree for the laptops with huge markups. They're probably annoyed they wasted their time.
MishyMoo on 17/09/2013 - 02:14

Please wait while we connect you with a Lenovo Chat Representative.
Connected to Akbar
Thank you for contacting Lenovo Sales Chat. My name is Akbar and my Rep ID is 2900711638. Happy to help you today.
Hello, may I know your name please?
Hi - we chatted as night - you were going to check that my order went through - not sure how you went. cart ID xxxx. my email address [email protected]. Im finding that I cannot sign in tonight
Please give me two minutes while I check this for you.
ok
Thank you.
I have found the cart.
It includes E531 and Thinkpad noise cancelling earbuds.
The final price is AU$495.00 including taxes.
the final price was $346 last night - why has it gone up?
There was a website error with the pricing and it's corrected now.
an error? you didnt mention this last night
We received the updates today about the pricing error.
I apologize for any inconvenience.
so what will happen to the thousands of people whose payments actually went through at $346?
As of now we don't have any information about that. This will be taken care by our Post Sales team.
well its disappointing - I was looking forward to havng this lapop\
The actual price of the laptop is AU$550 and with the online deal it's $495 including taxes.
This is the best price currently.
Shipping is free of cost.
How would you like to proceed?
I want it at the advertised price bu\t it looks like that isnt gong to happen
I wish I could have offered the earlier advertised price.
thank you - me too. I thought it was already paid for via paypal
You're welcome.
Do you have any other questions for me regarding Lenovo Products today?
nope. just wanted to know if my payment had gone through - thanks
My pleasure!

The order didn't went through.
To ensure that we are always improving our service, you may receive a survey invitation at the end of the chat session to tell us what you think about our products and services. Your feedback will be highly appreciated.
Thank you for contacting Lenovo Sales Chat, you have a good one.
Bye!
Chat ended
- lknight on 17/09/2013 - 09:05
  
  Sorry to sound negative, but what were you thinking you will get out by having the above conversation?
paulaus on 17/09/2013 - 03:24

+7

Yeh well how about putting my $400 back into my visa debit account so i can buy a real laptop not lenovo crap.
tho760 on 17/09/2013 - 07:29

Still no email
- Colombian on 17/09/2013 - 07:37
  
  Same here.
  - rainjy on 17/09/2013 - 08:02
    
    Same :(
aec on 17/09/2013 - 07:50

if your order is cancelled due to price error, there is nothing you can do as long as your money is refunded. however, if they state that you requested them to cancel the order, but you didnt, it is completely a different story. you should contact fair trading.
tko6070 on 17/09/2013 - 07:51

Anyone who bought the E531 with Nvidia N14P-GV2+ received a cancellation email?
- aec on 17/09/2013 - 07:51
  
  i did.
  - generalbaz on 17/09/2013 - 08:39
    
    i did as well, same as the other comments, cancelling of shipping and earbuds, not the actual laptop
equinoxxx on 17/09/2013 - 08:14

wait so the e330 is not a pricing error but the e531 is? correct?
beeze on 17/09/2013 - 08:19

Waiting to find out.
Enjoying the debate, wanting my lappy, keen to see how Lameovo proceed.
noise36 on 17/09/2013 - 08:31

Got an SMS from my CC provider saying suspicious transaction from this lenovo stuff

still no cancellation email, and funds still being held on my CC for a E531
gawky on 17/09/2013 - 08:35

T531e
Intel Core i3-3120M Processor (3M Cache, 2.50 GHz)
Windows 8 64
15.6W FHD Antiglare, Midnight Black - No WWAN
Nvidia N14P-GV2+ 2 GB VRAM (WWAN or mSATA capable)
4GB PC3-12800 DDR3L SDRAM 1600MHz SODIMM
No Fingerprint Reader, Plastic Cover
320GB Hard Disk Drive, 7200rpm
DVD Recordable 8x Max Dual Layer w/ SW Royalty for Windows 8
6 cell Li-Ion Battery 62WH - 75+
ThinkPad a/b/g/n Wireless & Bluetooth 4.0 (2x2 ABGN & BT 4.0)
No Mobile Broadband support
1 Year Depot/Express Warranty
+

0B47313 ThinkPad Noise-Cancelling Earbuds

Total: AU$718.74*

Argghhhh too expensive now, can someone give me an extra $250?
Please and thank you =D
msmhw on 17/09/2013 - 08:49

My payment have been taken from my credit card but still pending with PayPal not sure what's going on
Phoenixsun6 on 17/09/2013 - 09:01

-1

Waiting for someone to start a petition stating we will never consider purchasing another Lenovo product unless this deal is honoured. I'd sign it but it would be useless unless everyone that bought one got onboard..

Now also waiting for the high and mighty's to ride in and say 'Lenovo don't have to honour the deal' etc. etc.
We know this but why not put a little pressure on them and look for a favourable outcome, couldn't hurt right?
- cashless on 17/09/2013 - 09:12
  
  Favourable outcome - hmmm, wonder what that might be?
  (1) Send us out the laptops at the price advertised and ordered? Unlikely
  (2) Cancel order telling us it was a pricing error on their part and APOLOGISE? Unlikely
  (3) Apologise for wasting a lot of time and send everyone a $50 discount voucher? Unlikely
  (4) Send a crap email confirming that the buyer has cancelled the order? Most likely
  - aec on 17/09/2013 - 09:16
    
    (3) Apologise for wasting a lot of time and send everyone a $50 discount voucher? Unlikely
    
    unless the discount voucher is stackable, $50 is approx equally to 10% off a $500 laptop. still lame.
  - Phoenixsun6 on 17/09/2013 - 09:18
    
    All I'm saying is it couldn't hurt to try. And I bet if we somehow managed to get the order fulfilled I bet you would be the first one lining up to reap the rewards.
- cyrax83 on 17/09/2013 - 09:21
  
  They don't care about us OzBargain plebs, which is why they are just cancelling orders with the comment that we requested it. It's sucks but that is how it is. They are a big company and a couple of angry OzBargainers is not going to phase them.
  - beeze on 17/09/2013 - 09:34
    
    +1
    
    i wouldn't doubt the power of the masses, all depends how active we /they are.
    
    more than a couple of us…
Ahan on 17/09/2013 - 09:25

Damn, my orders are cancelled. I rang them to change my payment methods for two orders and they said they had to cancel the order due to incorrect pricing. The sales team manager is working out a solution to compensate those were affected.
dri on 17/09/2013 - 09:35

Out of curiosity are the canceled orders from first time Lenovo customers? Just wondering if anyone who's had a history of owning Lenovo products, do they try to keep these people happy by granting the one off? It's pretty unsettling waiting if it's a go or not because we can't pursue other alternatives in the meantime.
- zobragin on 17/09/2013 - 09:37
  
  I've bought off them before. No issues in the past.
  - dri on 17/09/2013 - 09:56
    
    Good to know. I've had an e520, an x220t and Helix most recently so I figure they owe me. Especially for the troublesome x220t. The want for a fhd screen got me enticed with the e531.
    The paypal transaction is pending though.
    With that said I've got the usual $1 debit from Lenovo.
- paleorana on 17/09/2013 - 09:53
  
  I ordered an E330 for my sister and a E531 for myself.
  
  Each time I checked out, I didn't use paypal and used the normal Lenovo check out using my CC
  
  Each time I checked out I used the 'guest checkout' and didnt make an account though i used practically the same email.
  
  CC has been debited like everyone else, though it still says pending transaction in my netbank [but the money seems to be removd if that makes sense.]
  
  Still no sign of a cancellation email or anything. The order tracking stuff still says released to manufacturing for the E330 and Order processing for the E531 which is the base model and headphones.
  
  No mention of cancelled earphones or shipping and no fruther correspondence whatsoever.
  - zobragin on 17/09/2013 - 10:32
    
    dasalcedo made a good point below. Your payment will remain pending until Lenovo have confirmed your order is ready. If it turns out to be a pricing error then I'm guessing the credit card payment won't fall through.
zobragin on 17/09/2013 - 09:36

No cancellation email yet. However, my credit card payment has been pending since Saturday :/.
Maybe Lenovo need to wait until payment clears before they send me a cancellation email?
- Colombian on 17/09/2013 - 09:39
  
  +2
  
  Same here. But I don't think Lenovo is waiting for clear of payment. In their T&C says that pending payments from Credit cards are not released until order is confirmed.
mskram on 17/09/2013 - 10:10

Spent 50 minutes waiting on the phone, apparently they are all price errors. However, the sales department said they will call me back this afternoon and will try and work out a cheap(er than normal) option to try and make up for the inconvenience.
Choogz on 17/09/2013 - 10:22

Ordered on the 14/9 still showing as "order Processing" but no cancellation emails or phone calls I think it's safe to say its going to be cancelled or I'm going to be asked to cough up a significant difference in price..
Forcf on 17/09/2013 - 10:45

I just went off the phone after been put on hold for 55 mints with post order customer service and she said they are cancelling all orders as it was a price error but because of the huge amount of orders it will take some time for everyone to receive the cancellation emails
The email she said will have apology from a Lenovo staff management.
Classified on 17/09/2013 - 10:51

+7

I don't understand what's with everyone calling up or chatting with reps. We are all aware this is a price error and all orders are being cancelled. By contacting Lenovo about your order you won't automatically make yours go through. Just sit tight and hope for the best.
- jv on 17/09/2013 - 10:59
  
  +1
  
  We are all aware this is a price error
  
  I'm not… My order has been released to manufacture and I haven't heard otherwise from Lenovo, except they claim I cancelled my earbuds…
- Lionmaru-G on 17/09/2013 - 10:59
  
  +3
  
  I think ppl calling up cos they either want to hear YES we are processing your order right now, or try and get your refund processed ASAP so we could all spend our money elsewhere.
- itstuan on 17/09/2013 - 12:13
  
  Hope for what best? you already got your best which is order cancelled email. Now let other people take control of their best whatever the outcomes might be. Least they give it a shot.
blurrybird on 17/09/2013 - 11:13

+4
Dear Customer,

Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia/New Zealand online store.

Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:

ThinkPad Edge E330, E531, T530, T430s & X131e display options

ThinkPad Helix digitizer pen, front camera and camera display.

I apologize sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.

If you wish to contact me directly to discuss this further, please feel free to email me on
[email protected]

Yours sincerely,

Chris Jowsey
Online Manager, Lenovo Australia & New Zealand
- Gav on 17/09/2013 - 11:45
  
  Based on this E330 orders will go through as display options did NOT change the price.
  
  Lenovo made another mistake? NEVER.
  - highdealer on 17/09/2013 - 12:32
    
    +1
    
    The midnight black and artic blue option was under the display type tab dont be so butt hurt.
    - Gav on 17/09/2013 - 12:38
      
      I stand corrected. Thanks for the clarification.
fusion17 on 17/09/2013 - 11:19

…goddammit.

I really had no reason to get the 531 over the 330.
Bigger just seemed better in this case.
beeze on 17/09/2013 - 11:30

Still no email, even if its clear what will happen…
No offer in that email above, just a straight response, something would be nice.

No love from me Lameovo
Flyeroz on 17/09/2013 - 11:37

+1

Just got cancellation email from Lenovo, same as DarkRyoushii did.
My order was for E330.
Out of curiosity I checked my order status & it's still showing "Released to Manufacturing".
Obviously that's just an automated message as the order has been cancelled.
Bummer!
Now I'll try to contact Lenovo & see if they offer any kind of discount.
Thanks again to the OP, it was worth a try.
lavanaus on 17/09/2013 - 11:44

Lenovo was bad. I bought one of E531 with FHD screen and send me an email notifying order cancelled. In this instance failed to honor their pricing (it was through their web). Not a god customer service.
shopaholic32 on 17/09/2013 - 11:46

Rang and Lamenovo rep confirmed my e330 got cancelled as well not just the e530's!
The rep said apparently none of the ones over the weekend sold discounted are getting honoured not even when it says release to manufacutring! So they officially make themselves seller enemy No.1 at OZB!
- scotty on 17/09/2013 - 12:12
  
  Thanks. So it's a confirmation that E330s are also getting cancellations? I'll think E531 FHD option was an obvious stuff up. But now it looks like half of inventory over the weekend were priced wrongly.
  - highdealer on 17/09/2013 - 12:34
    
    If this is a pricing error, why not move to forum?
    - scotty on 17/09/2013 - 13:04
      
      I am on the mobile… Can you please report this post so other moderators can move it?
  - aec on 17/09/2013 - 12:46
    
    scotty, here is the email i received from them just now.
    
    Dear Customer,
    
    Unfortunately, we’ve been unable to accept your recent order due to a pricing error on the Lenovo Australia/New Zealand online store.
    
    Based on current information this affected the following laptop configurations between Friday, September 13 and Monday September 16:
    
    · ThinkPad Edge E330, E531, T530, T430s & X131e display options
    
    · ThinkPad Helix digitizer pen, front camera and camera display.
    
    I apologize sincerely for the inconvenience caused and can confirm that this error has now been fixed. If you would like to place another order at the correct price, you may do this on our online store or telephone sales support centre.
    
    If you wish to contact me directly to discuss this further, please feel free to email me on
    
    [email protected]
    
    Yours sincerely,
    
    Chris Jowsey
    
    Online Manager, Lenovo Australia & New Zealand
  - shopaholic32 on 17/09/2013 - 15:14
    
    Yes soctty, basically no one will be getting anything from Lamenovo, although I'd be interested to know if anyone eventually did got their E330 shipped.
    I mean I can understand with the E531 + NC Earpohnes + FHD screen possibly a very little or no margin but the E300 I think is still likely a decent profit maker other than the fact they are just money hungry…..so no more Lenovo for me PERIOD!
    It is the way they handle the situation….they are still holding to other people's money and I still had not even receive an email; other OZB customers receiving email stating they request cancellations when they did not and I rang only to confirm it as I got the impression from reading this post some of us buying the e330 might get it….. but obviously NOT happening now!
[Deactivated] on 17/09/2013 - 11:58

+4

Mr Scotty should reconsider posting any deals from NOLOVE company in the further.

We can forgive price error
We cannot forgive or forget about poor handling.
- natman on 17/09/2013 - 12:03
  
  +2
  
  +1 for the nolove
- CH on 17/09/2013 - 12:28
  
  He Scott No Love ;)
diamondtouch1 on 17/09/2013 - 12:07

+2

whoops, already posted above.

i don't like lenovo
Sshanaz on 17/09/2013 - 12:13

+19

Just spoke with Australian Competition and Consumer Commission in regards to misleading and deceptive conduct committed by Lenovo. When I say misleading and deceptive conduct, it means they sent me email advising that my order has been cancelled as per my request but in reality I never made any request to cancel that order.

I have been advised that they will investigate this matter and I can lodge my complaint using the following form

http://www.accc.gov.au/contact-us/contact-the-accc/consumer-…

All people should lodge complaint. When ACCC sees thousand of complaints, they will definitely take this matter seriously and hit Lenovo for their bad service.

More details on misleading claims is available at http://www.accc.gov.au/business/advertising-promoting-your-b…
- Gav on 17/09/2013 - 12:22
  
  +8
  
  Other possible reasons for misleading etc:
  
  Numerous items mispriced, not just one
  
  Company reps confirming not a pricing mistake through the time period stated
  
  Issue current for at least 2 days
  
  Cancellation reason incorrect (for E330)
  
  Monies taken prior to cancellation
  
  Orders still listed as active after cancellation email issued
  
  No mentions of refund in cancellation email (for those with monies taken)
  - malkakas on 17/09/2013 - 12:36
    
    +1
    
    I haven't got any notification email yet. But if my order get cancelled without proper communication with me, I will definitely make a complaint against Lenovo.
    
    They will feel the pain if everybody complain to ACCC. What ever they try to save by cancelling our orders, the cost of damage control will be much higher than that.
    
    By looking at the number of clicks I assume more than 10,000 orders were placed , if at least 1000 - 2000 people make complaint against them, they will feel the pressure of public backlash.
    
    cheers,
  - Gav on 17/09/2013 - 12:38
    
    Please disregard #4 (I have since been corrected). Thanks.
- Sshanaz on 17/09/2013 - 12:26
  
  +8
  
  Lenovo representative just gave negative vote on my post. LOL
  
  Shame on you Lenovo!!
  - cyrax83 on 17/09/2013 - 12:48
    
    How do you see who negd you?
    - ozhunter on 17/09/2013 - 13:56
      
      You can't. He's joking about the person who negged him being a Lenovo rep.
- ConstipatedCashflow on 17/09/2013 - 12:46
  
  +1
  
  Probably best if you can set up some guide/template for this.
  A lot of OzBargainers may want to do this but could not be bothered/unfamiliar with filing complaints/not have English as first language.
Kaaka on 17/09/2013 - 12:14

What about Payment !! will they deduct and then return money ??????
or will not charge at all ?
or have to file disputed payment with bank ??
tko6070 on 17/09/2013 - 12:16

+2

instead of damage control they went into profit control mode! shameful. I hope this will haunt them for many months…
demiurge on 17/09/2013 - 12:22

+1

The kicker is not only will we not get the laptops but our emails will also be spammed by Lenovo ads from now on.
beeze on 17/09/2013 - 12:28

Think we might get a rep on here?
Kaaka on 17/09/2013 - 12:35

What a Shame !!

Anybody can make changes to website ??
Anybody can send Cancelling Order E-mail to customers "without" cancelling orders ??
Is that much redundancy in data ?? for a Computer Selling Company ??
Different Departments Different Information ???

We Think about Mistakes

We Make them

DO

again and again
- jv on 17/09/2013 - 12:38
  
  +10
  
  huh ?
  
  have you been smoking a lenovo ?
  - robertm on 17/09/2013 - 16:00
    
    Probably a non-native English language speaker (writer in this case)? Not an easy language to learn!
Phoenixsun6 on 17/09/2013 - 12:40

+9

Complaint to ACCC submitted, I suggest everyone else does the same if you all want a positive outcome out of this
- jv on 17/09/2013 - 12:42
  
  I suggest everyone else does the same
  
  That'll probably crash their servers…
  - malkakas on 17/09/2013 - 12:47
    
    +1
    
    Even if it crashed, ACCC will bring the servers up in a day. If it crashes, I can wait another day to make a complaint against Lenovo.

[Price Error] Lenovo ThinkPad Edge E330 13.3" i3-3120M $346, i5-3230M $434, also E531 FHD from $336

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