Hey guys,
Earlier this year I bought some Armani sunglasses from GraysOutlet. I wanted to return them since the screws have fallen out of the hinge and they no longer function.
The box says nothing about a warranty from Armani. Is there a way I can return them to GraysOutlet? I can't find ANYTHING about their returns policy on the site.
Help appreciated.
Here is what is says on their Returns Policy page
Manufacturer's Warranty
Some items are sold with a manufactures warranty. These items will have a warranty tab in the lot description outlining any warranty terms and conditions. Grays cannot take any responsibility for the content, fulfilment or enforcement of the manufacturer's warranty.
The manufacturer's contact details will be supplied to you with your goods. It is your responsibility to contact them in relation to all questions and claims relating to the manufacturer's warranty.
To the extent permitted by law, we do not provide any representation or warranty in relation to any manufacturer's warranty that accompanies this product. In particular, we do not represent that the manufacturer's warranty is compliant with the Australian Consumer Law. Any rights that you may have in respect of the manufacturer's warranty are against the manufacturer and not us.
It is past the 30 days which they say they offer on their refund page. Do you think I could still claim?
I purchased a Tumi bag and in less than a month the stich was broken. I received full refund from Grays and got to keep the bag.
Give them a call up and explain the situation. You should be covered under consumer law for manufacturing defects.