Hey. I was wondering if anyone could confirm one way or the other whether a photocopy or say scan of an original receipt to claim under warranty is legally sufficient or whether a vendor could demand to see the original ?
I thought scanning would be a good way of keeping important receipts for warranty purposes but I'm not too sure if a copy is going to cut it.
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Thanks for any help.
I wonder if the legal system agrees with them. I don't know, but I suspect that they can't enforce this.
Just a thought, if they insist on a "faded to blank" receipt, just take a different receipt from the same stone and kept it in moist and hot environment (shoebox under the sun?), and it will fade real fast. How would they prove if it is the original piece of paper?
Thanks for that. Guess that what I was afraid of !
I think photocopies are acceptable, I remember buying from JB a long time ago and the girl told me to make sure I keep a photocopy of the receipt as the original one will fade over time.
ACCC website also recommends to take copies, and they even have an app that allows you to keep photos of your receipt, so my guess is that if you have a scan/photocopy you should be fine.
Thanks for the info. I usually just take digital copies as I hate to keep the paper.
i would buy a small folder and keep all the originals
Well that's odd. The ACCC put out an app called the ACCC Shopper. Part of its purpose is to photograph the original receipt in case the original gets destroyed so you have proof of purchase.
I've used it for warranty four years after I purchased a product
I find the app VERY handy
I don't see why a scan of it would be a problem if you can make out on the copy:
1) the store name
2) store location (if supplied on receipt)
3) abn or acn
4) date of purchase
5) item
6) price
7) method of payment (cash, credit)
Surely that's all the details they would need to internally verify that you bought it from them right?
When we recently had to return something to Bunnings a digital copy is what we took. We were told that in future they require the original receipt also, even if it has faded to blank.