JBHiFi whinge - asking for license through email

LBaghern on 19/08/2013 - 14:08

Ordered a harddrive online through jbhifi, was sent an email asking for a copy of my license, through EMAIL, now as part of credit card fraud protection policy.

This is not a legal requirement.

Despite all me details being exactly as the same for all the other products I've bought online from them, including a laptop. They still need to confirm this was not a fraudulent transaction.

They say they will delete it immediately after sighting it and flag me as compliant. But that also means that all possible future transaction won't be protected. So really what is the point of verifying one transaction?

Asked them to instead to forward the product, "3 times" to a local store for me to pickup and pay. After the 3rd time they replied and said they could not. Each email reply basically told me to "cancel" the request by saying cancel.

Their services is stumbling bad. I've always had good service in the past. Went to the store today, again strong reluctance to get the product (not in the store) sent to them to forward it onto me.

I've noticed the last couple of years JBHIFi prices have slowly moved on from very good, to just above average. I keep going back because of the good service.

They also snark their instore clients, by putting a different(higher) price than their online price… not the online store, but the JBHIFI part. I've had it confirmed from a salesman the price should be the same (note he did not make any change). This is the the 42inch Sony TV.

After this long winded experience, no thanks.

JBHiFi store to me will just be another store, not a "GO TO everything" store that it has been for the last few years.

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Comments

  • pax on 19/08/2013 - 14:19

    I'd ask them for a copy of their data protection policy to ensure you were happy, and for a secure method for getting the license details to them.

    This sounds stupid, but there are plenty of other methods for you to prove who you are, and places like banks have been using them for ID verification for online accounts, so they should be putting the same in place if they are requiring proof of identification.

    Either way I wouldn't be happy doing it and it must be an exceptional deal you want to go through with it.

    • Baghern on 19/08/2013 - 14:32

      just a hard drive, not a special

  • Moots on 19/08/2013 - 14:20

    Welcome to 2013, where the Australian authorities cannot keep up with the amount of new generation theft of credit card skimming, fraud and insurance claims.

    I don't get how you purchased a laptop with no ID as the are allow to ask for it for purchases over $500 but ask for it when purchasing a hard drive.

    I never send any ID over via e-mail. It's not safe, never will be unless they have an encrypted upload and deletion system but even still; it's saved on a server somewhere and usually these servers are not owned by the website company(JB Hifi), so who really owns your data? They can claim they will delete it straight after, but who is sitting behind the other side of the e-mails, and not just deleting it to recycle bin. What is there deletion of personal information policy? and a bigger question do they even have that policy?

    Be careful.

    • Baghern on 19/08/2013 - 14:38

      Yeah privacy, I argued that with the guy on email and the guy instore, who came across thinking it shouldn't be an issue, that I don't trust such a big company to keep my data secure. Luddites…

      I wasn't going to go on about the actual person/people who has access to the email, just simply said Google gets hacked, and through "emai"!!

      Despite all that, i'm still shocked that they couldn't let it go, based on my repeated history with them and that all my details are exactly the same as the past.

      • _Bruce_ on 19/08/2013 - 15:52

        Even if your computer, google, and JB have 100% perfect security it changes nothing. Email is sent IN PLAIN TEXT. Security on email DOES NOT EXIST.

        The exception is PGP/GPG, but I can only imagine the response if you tried that.

        • Baghern on 19/08/2013 - 16:02

          Yep, my initial thought this has to be a con.

  • c64 on 19/08/2013 - 14:32
    +2

    sending a copy of your drivers license (or any other important id) via email in unencrypted form is insane. ask if you can fax it to them. otherwise move on to another store.

    • Davo1111 on 19/08/2013 - 15:18
      +2

      I'm not sure if faxing is any more secure.

      Our fax system stores the faxes online (overseas), then emails to users.

      • _Bruce_ on 19/08/2013 - 15:53

        If the system wasn't designed badly it should either store locally or use encryption for the transmittion. At least there is the possibility or security, unlike email.

        Of course you still have the trust the government and telco.

  • _Bruce_ on 19/08/2013 - 15:50
    +5

    Report them to Visa/Mastercard. Seriously. This kind of thing leads to the fraud that just gives them more problems and I am almost certain that JB just violated their terms with whichever provider.

    • Typical16-bitEnjoyer on 19/08/2013 - 19:19
      +2

      ^ This
      Report them to their merchant/bank

      Definitely be in violation of their agreement.
      You are not required to send them your drivers license.

      http://www.jbhifionline.com.au/information/7

      Section 10.4 (a) relates to pickup in store. NO requirement to supply via email or to verify credit card. You'll note is worded to "verify that you are the purchaser" as they would breach their merchant agreement if they required ID to verify a credit card.

      http://www.jbhifi.com.au/popups/privacystatement.html

      Relates only to the provision of mobile phones, as ID is required.

      The salesman is making up crap.
      I doubt he is wanting to use your information illegitimately, but seems to think they have some right
      to request it. They do NOT. Complain to JB, complain to their merchant.

      • Baghern on 20/08/2013 - 11:10

        I've sent queries to Mastercard about this.

        Haven't bothered with JBHIFI, don't feel I'll get anywhere unless I can contact someone with authority or "care"

        • che_97 on 21/08/2013 - 11:45

          i think you hit the nail on the head here. "Care" is so important. A lot of people i had encountered working at jbhifi do not have any care and it shows. Take your money elsewhere

  • wbeer on 19/08/2013 - 20:19

    Is the item being sent to a Residental address or a PO Box?

    • Baghern on 20/08/2013 - 11:11

      not a PO Box but a work address, that I've used at least 4 times with JBHIFI.

  • aripper on 20/08/2013 - 02:46

    JB Hi Fi - run by "children"… and treat you accordingly.

  • wukachuka on 20/08/2013 - 20:07

    Can't say i have ever been asked for i.d when using my visa card, online or in store for anything i have purchased ever.
    If i ever do get asked, it will be pretty simple, do you want the sale or not?
    Broken fraud protection/detection systems are not my problem, take my money or don't, real simple ;D

    • Typical16-bitEnjoyer on 20/08/2013 - 22:14

      Retailers are not allowed to ask for ID for visa/mastercards. :)
      Not allowed in their merchant agreement. Otherwise heaps of companies would
      always ask and/or refuse to accept it causing negative opinion of visa/mastercard etc.
      Signature/pin only. they have fraud preventation in place otherwise.

  • leiiv on 20/08/2013 - 23:08

    Does anyone know why driving license is the most almighty among other types of ID here in Australia? Not everyone can or need to drive..

    • coolsteps on 20/08/2013 - 23:41

      we dont have an identity card here like other countries. we voted against it when they tried bringing it out. so Drivers license or medicare care are the next best thing in oz. DSE tried asking for ID for a purchase i made a year ago but i didnt have to give them my DL just a copy of my credit card statement i think. I didnt like it but had no choice since i already made part payments via gift cards for the purchase of a gift card so it would have been messy getting it refunded.

  • 2ndeffort on 21/08/2013 - 00:17
    +1

    Do not give it to them, aside from any fears about intercept or compromise during transmission, how do you know what the transient workers in the shop will do with the scan once they get it. It may be store policy to destroy it immediately but how do you know somebody isn't going to keep a copy or give it to somebody else. I wouldnt risk losing my identity over a hard drive.

  • SirFlibbled on 21/08/2013 - 13:57

    Tell them that your only form of ID is a passport and it's against the Privacy Act (NPP 7.2) to use an Commonwealth identifier.

    If they are happy with it without your passport number then make a scan, remove the number (and date of birth too) and send it off.

  • Baghern on 21/08/2013 - 14:44

    Havent been to whirlpool for a while, but looks like this has been going on for 2months

  • c64 on 21/08/2013 - 20:27

    woolies wanted to sight my id when i asked for $1k in gift cards in $99 paywave transactions :)

    the checkout chick at coles didn't give two hoots about similar transactions for their gift cards

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