I have a lenovo wireless remote keyboard I actually got from a deal here in December and it seems to be totally stuffed, although I think the problem is the usb dongle it came with is dead.
I called the lenovo support number about a week ago and they lodged a case which was good,have a reference number and all that but I called up about a week later to make sure I followed the process properly as I hadnt heard anything as yet.
The person I talked to was located in their office in America and said the person working on my case was on holiday at the moment. I did hope this would be resolved atleast where id get the nod to either send it back or get a replacement or whatever they do, by the end of the week but it seems like its going to take some time.
Has anyone else had any experience with lenovo? I have heard mostly bad news about service online about them but im wondering if they give a much lower priority to accessories and more attention to computers.
Seems a bit much to have to wait weeks just to see what theyre going to do, if they want to repair it it may take months! I use this device all the time and its getting to the stage where ive got to think about buying another wireless solution to be able to control the media PC.
I am typing this on a Lenovo laptop with a faulty delete key which has been waiting weeks for them to ship a keyboard. Unfortunately they seem to have just lost it in recent years.