Given the outcry in the recent rich vs poor thread, I'll start by caveating this and saying that these statistics amount to nothing more than my personal experience in the recent DD sales.
Over the 2 weeks of the sales, I purchased 51 items. Of those items:
Wrong item received: 1 (returned at their expense but a hassle for me for a refund as no longer in stock)
Items supposedly posted (but not received, and they say not trackable), still waiting for refund: 2
TOTAL not received/incorrect item: 3 items
Refunded automatically by DD's system (refunded the correct amount) due to no stock: 1
Refunded automatically by DD's system (incorrect amount refunded initially) due to no stock: 1
Refunded only after I chased up after 2-3 weeks of hearing nothing (correct amount first try): 4
Refunded only after I chased up after 2-3 weeks of hearing nothing (incorrect amount first try): 2
TOTAL refunded due to no stock/backorder: 8 items
Arrived broken/smashed: 3 (clearly due to inadequate packaging. of these, I had to return (at their expense, but a hassle for me) 1 to get a refund. I didn't bother chasing 1 up, and the final 1 they refunded without making me send back)
Arrived with items intact but packaging of items (actual item box damaged, not just outer postage packaging) badly damaged: 5
TOTAL damaged items: 8 items
Items not even worth the cheap price I paid/not as described (to the op shop they go): 5
In summary, I had no issues with 27/51 items (a 53% success rate). I had issues with 24 items (47% failure rate). Their refund process is a hassle and time consuming. You also get no compensation for their (multiple) mistakes. Especially dissapointing is that some 'out of stock' items were showing as 'in stock' for a full day or more after I ordered them. I am very happy with the prices I paid for the 27 items that were received as expected, but overall DD's service was dismal and I would avoid dealing with them again unless the price was amazing and I was willing to take a gamble on whether they'd actually deliver.
What is your hit rate with DD in the recent sales? Poll included - vote on your SUCCESS rate.
I guess item cancelled would be counted as a problem?