This was posted 15 years 4 months 4 days ago, and might be an out-dated deal.

Related
  • expired

Need for Speed Undercover for XBOX 360 - $13.34 inc shipping!!!

392
Need for Speed Undercover for XBOX 360 - $13.34 inc shipping!!!
Go to Deal
Ppinktasha on 20/03/2009 - 23:22 cdwow.com.au (1941 clicks)

Another bargain from cd wow…be quick who knows how long it will last

$13.34 Free Delivery

List price: $88.95. You save: $75.61 (86%)
Released 21/11/08
Platform XBox 360
Genre Racing

You never thought it would turn out like this - an all-out chase where you're the hunted. And the hunter. Now you must get behind the wheel and risk everything to infiltrate a ruthless international crime syndicate and take them down. The man you're after is a maniac behind the wheel, and he's driving like his life depends on escape, which maybe it does. He's the one with all the answers you need, you will track him down. Needless to say, that fleet of police cruisers in your rearview mirror won't make things any easier. It will take all of your experience - and every ounce of skill - to outrun the law, take down the enemy, and unlock the truth that puts an end to this chase once and for all.
Details

  • Rating: 12+
  • Encoding: PAL
  • Developer: EA
  • Network Enable: Yes
  • Format: DVD - Plastic
  • No of Discs: 1
  • Platform: XBox 360
Toys & Kids Game Console Microsoft Motor Racing

Related Stores

CD WOW!
CD WOW!

closed Comments

  • tdub on 24/03/2009 - 20:00

    Just got my paypal refund and this after I asked for an explination why they have it in stock.

    "I appreciate the disappointment caused by the cancellation of this order.

    This was a great bargain which led to an extraordinary demand. Regrettably, this demand exhausted all stock very quickly and has resulted in us being unable to fulfill you order.

    These sales and promotions are launched with a significant stock holding at the discounted price and are offered on a strictly first come, first served basis.

    However, once all discounted stock has been allocated to customer orders, normal pricing resumes and excess orders are cancelled.

    I do apologize for the inconvenience caused to you."

    • parker1 on 24/03/2009 - 20:41

      Heh, i got the EXACT same email.

  • Orgazmo on 24/03/2009 - 20:09

    just got a refund email for my CC but no response to my email

  • neosin on 24/03/2009 - 23:15

    son of @$#%#$%#%

  • adam on 25/03/2009 - 00:28

    This really is worthy of an ACCC complaint simply because:

    1) They advertised a 'clearance sale', when it wasn't really (as they still have stock)
    2) Took a limited (probably small) number of orders
    3) Had the ability to limit orders on their website and didn't
    4) Had the ability to defer processing of paypal payments until the time of shipping/confirmation of availability and didn't
    5) Lied to the customers by telling them that they couldn't get stock, when they clearly still have stock

    I've pointed out Section 56 (2) of the Trade Practices Act to them, which says "A corporation that has, in trade or commerce, advertised goods or services for supply at a specified price shall offer such goods or services for supply at that price for a period that is, and in quantities that are, reasonable having regard to the nature of the market in which the corporation carries on business and the nature of the advertisement".

    Section 56 of the TPA is called Bait Advertising and is there to specifically stop a situation like this where someone will have a 'clearance sale' to attract cusomters, but only provide a couple of items under that sale & then happily offer unlimited copies of the product at full price to later customers that visit them.

  • AntMan76 on 25/03/2009 - 01:45

    I got the same reply regarding the reasons for the cancellation. Of course it didn't address any of my points. What's even better is that the reply to me starts with "Hi David" when my name isn't even David! lol copy and paste anyone? I can imagine how many emails this guy (Keith) is writing to their 'customers'. Also he clearly states that "the contact number of CD WOW is no longer operational." I reckon it's either been inundated with complaints/abuse, or they know what's coming and are getting in early.

    Either way these guys are terribly dodgy.

  • akyeeeahdude on 25/03/2009 - 02:55

    I'll be firing off an email tomorrow demanding the two copies I paid for.

    Everyone take a screenshot/download of http://www.cdwow.com.au/CD/XBOX-360-NEED-FOR-SPEED-09/produc…

    I'll be bringing it to their attention in my email I send tomorrow.

    • happykamper on 25/03/2009 - 11:02

      I also considered taking a screenshot. If they pull this link down, you should still be able to view it using Google cache.

  • kiwipride on 25/03/2009 - 08:09

    Hi All,

    After I emailed them regarding the title appearing in stock under a slightly different name, this is the outrageous response:

    "Thank you for your e-mail and sorry for the inconvenience caused.

    Please be advised, we are an international company and we source items from various suppliers based worldwide. The title which is listed in stock on our website at a different price is sourced from a different supplier.

    Again, please accept my sincere apologies for all the inconvenience caused by this order."

    Kind Regards,
    Keith| Customer Services Representative
    CD WOW!

    What the hell?

  • ShortyX on 25/03/2009 - 08:48

    Another email from them:

    "Hello,

    Thank you for your email. I apologize for the inconvenience caused to you for this.

    I am sorry that this circumstance has left you disappointed and frustrated with CDWOW.

    One of the appeals of CDWOW is the many fantastic deals we make available to our customers, across our domains. Accordingly, some promotions exceed expectations very quickly – so much so that our sites may be unable to update our stock holding (or absence thereof) quickly enough to identify shortages.

    We do acknowledge that customers are increasingly agitated at missing out on a great deal, though we also seek and encourage customers to appreciate that we operate on limited (albeit substantial) stocks for these promotions.

    I am aware that this response will again not satisfy your expectations and I appreciate that you have been disappointed by the events that have followed the non-delivery of your goods. For this I can only apologise once again and hope that you recognise that our efforts have at all times been well intended.

    Sorry for the trouble caused here - we do genuinely appreciate your understanding and patience.

    Kind Regards,
    Shirley | Customer Services Representative
    CD WOW!
    "

  • d4dog on 25/03/2009 - 10:19

    WOW this is unbelievable.

    I've just lodged a complaint to ACCC.

    I wonder if anyone is actually getting the game for 13 bucks?

    • ShortyX on 25/03/2009 - 11:39

      Can anyone here confirm that their order hasn't been cancelled?

  • ruud on 25/03/2009 - 11:43

    ACCC complain lodged as well.

    • trinz on 25/03/2009 - 12:00

      I'll lodge mine too… Depending on how successful you guys are.

  • ShortyX on 25/03/2009 - 13:18

    I sent them an email saying there will be a lot of complaints to the ACCC about this. They then sent me this email:

    "Hi

    May I offer my most sincere apologies for the cancellation of your order.

    As a goodwill gesture to compensate you for the inconvenience caused by the cancellation, we would like to offer you a AUD$4.00 voucher which can be redeemed on any item currently listed on our site. For your convenience, this voucher can also be used in combination with promotional vouchers.

    We apologise again for any inconvenience caused by the unprecedented demand for this game.
    Kind Regards,

    Michelle | Supervisor - Customer Services
    For further information about CD-Wow!, please see: http://www.cdwow.com/
    Note: Please do not delete the previous correspondence if you are replying to this e-mail. This will help us to assist you better.
    The information contained in this email communication may be confidential. You should only read, disclose, re-transmit, copy, distribute, act in reliance on or commercialise the information if you are authorised to do so. If you are not the intended recipient of this email communication, please notify CD WOW! immediately by email to [email protected] or reply by email direct to the sender and then destroy any electronic or paper copy of this message. Any views expressed in this email communication are those of the individual sender."

    I’m not going to take this offer and why would I?! $4?!

  • neosin on 25/03/2009 - 14:28

    I just received 1 copy :P

    I ordered a few more but the other got cancelled ><

    oh well, at least i got 1 hahaha

  • akyeeeahdude on 25/03/2009 - 15:07

    Hello,

    I have received notification from you that you have cancelled my orders for two copies of Need For Speed Undercover for Xbox 360, purchased via paypal and credit card.
    Since I have already been charged for my orders, I expect you to fulfill the order at the purchase price, since you are legally obliged to under the Trade Practices Act.
    Your website claims that the item is out of stock (and has been increased to $65.56) yet it is available on your website, under a slightly different name, same product
    though and in stock for $95.95 http://www.cdwow.com.au/CD/XBOX-360-NEED-FOR-SPEED-09/produc…

    If the above item is sourced from a different supplier, it is irrelevant as it is the same product.
    If I do not receive the items, I will be taking this complaint to the ACCC.
    I look forward to your response.

    Kind regards,

    Alister

  • akyeeeahdude on 25/03/2009 - 15:07
    +1

    Hello,

    I have received notification from you that you have cancelled my orders for two copies of Need For Speed Undercover for Xbox 360, purchased via paypal and credit card.
    Since I have already been charged for my orders, I expect you to fulfill the order at the purchase price, since you are legally obliged to under the Trade Practices Act.
    Your website claims that the item is out of stock (and has been increased to $65.56) yet it is available on your website, under a slightly different name, same product
    though and in stock for $95.95 http://www.cdwow.com.au/CD/XBOX-360-NEED-FOR-SPEED-09/produc…

    If the above item is sourced from a different supplier, it is irrelevant as it is the same product.
    If I do not receive the items, I will be taking this complaint to the ACCC.
    I look forward to your response.

    Kind regards,

    Alister

  • akyeeeahdude on 25/03/2009 - 15:10
    -1

    CDWOW MUST fulfill the order since they charged us.
    Here is a very similar case - people buying Dell 250GB HDDs for $8.80, credit card being charged for that amount and then Dell refusing to fulfill orders. Dell lost after the ACCC came after them. Heh.

    http://www.theage.com.au/news/breaking/for-dell-hard-drive-s…

    EDIT - Just received the standard CD WOW response as posted above.

    Here's my reply.

    Wow, thank you for the generic CD WOW! response regarding this issue.
    Please refer this email onto one of your supervisors, perhaps Michelle.
    The supervisor can then make the decision whether or not to fulfill the orders.
    However, if not, I promise you an ACCC complaint will be lodged.
    By the way, i'm not alone.

    Read the comments on this page
    http://www.ozbargain.com.au/node/11043

    Also, I don't like your company's chances of defending the issue.
    It didn't work for Dell so I highly doubt it will work for CD WOW.

    http://www.theage.com.au/news/breaking/for-dell-hard-drive-s…

    I look forward to your response.

    Kind regards,

    Alister

    • ShortyX on 25/03/2009 - 16:50

      Let us know how you go Alister

  • ruud on 25/03/2009 - 15:25

    I put in an enquiry with Consumer Affairs, Victoria, and they gave me a call. Informed them of the situation and she asked if this was the first time or if they always do this. I told her i couldn't tell her that as it was my first time dealing with them. I said there are alot more people who are in the same situation. She said if she received more complains and if this was not the first time, she would be keen to investigate.

    I also mention they changed the name of the product etc.

  • ShortyX on 25/03/2009 - 16:49

    See here - http://www.ozbargain.com.au/node/11055

    CD-Wow ended up giving the CD away for free.

    I wonder what will happen with the game.

  • kiwipride on 26/03/2009 - 08:59

    Does anyone want to try this number: 03 9412 3555. It's their business number.

    Also, should we get this outrage posted on digg.com?

  • Jase on 26/03/2009 - 12:03

    My order was cancelled and money returned. This is clearly bait advertising and worth the time to complain to the ACCC

  • diamondtouch1 on 26/03/2009 - 12:14

    just wondering, what is the difference between this cd wow incident and the dell $400 computer incident late last year?

    • adam on 26/03/2009 - 20:12

      In the case of the Dell deal they didn't deduct peoples credit cards, they removed the deal as soon as they became aware of it, and they didn't lie to people by telling them that they were cancelling their orders because they didn't have stock. I still think Dell did the wrong thing but CD Wow are trying to get aware with far worse.

  • AntMan76 on 26/03/2009 - 13:11

    CD WOW did it with orders for 2 different items within days of each other. Maybe even just the next or even the same day. Not sure.

  • Crownie on 26/03/2009 - 16:18

    Refunded today.
    Not happy with CD Wow.

    Any deal too good to be true from them will be risky.

    Why would I ever shop with them again?

    • kiwipride on 26/03/2009 - 17:26

      like me, you wouldn't. you too smart.

  • neosin on 26/03/2009 - 17:37

    um, did anyone c my post?

    I actually received 1 copy of undercover within lik 3 days which is pretty fast delivery :P

    I'm I the only one? lol

    • happykamper on 26/03/2009 - 18:49

      That just makes the bait advertising more successful, let a few copies go through, so people can tell others about how this deal is completely legit. Everyone's reactions may seem a bit over the top to some, but I don't think they are. This was a massive stuff-up by CDWOW, and their incompetence will now earn them a reputation.

      • neosin on 26/03/2009 - 21:11

        true

        i ordered a few copies of the wii game for 10 bucks as well

        no news on that at all ……..

    • looseylu on 27/03/2009 - 02:14

      hmm you got your one already? i ordered same time as you mine aint here yet…im in melbourne. but it says dispatched - hopefully its just slow delivery
      **edit: ok nvm i received it today =)

  • akyeeeahdude on 27/03/2009 - 10:50

    I've been given a $4 voucher by them which is insulting. Why would I want to do business with them after this?

    Taking this to the ACCC :)

  • froodo on 27/03/2009 - 12:30

    I also have had my paypal account recredited with the purchase price and I have sent a complaint to CDWOW and got a lame response. I then complained to the ACCC. If enough people complain to them them they will take action.

  • d4dog on 27/03/2009 - 16:34
    +1

    Just heard back from the ACCC. Unfortunately they won't be able to get CDWOW to honor my order but they will try and stop CDWOW from doing that dodgy trick again.

    • jigglycho on 27/03/2009 - 21:46

      Good on you for writing to the ACCC.

  • pinktasha on 27/03/2009 - 23:45

    my refund is still pending in my paypal account :(

    How long does it take to come back to me??

    • natman on 28/03/2009 - 09:15

      Same here. Still pending for me too. I thought paypal was instant transfer.

      • neosin on 28/03/2009 - 20:23

        i just called my paypal and they said it will take 3-5 working days becuase the funds r coming from a bank account and need time to clear ><

        • natman on 30/03/2009 - 10:21

          ahh ok. Thanks for that.

  • froodo on 30/03/2009 - 13:02
    +1

    I just had a call from the ACCC, their advice was to either take the matter to the small claims court (forcing them to honour their initial price) or buy it at the new inflated price and claim the difference at the small claims court. Both methods seem a lot of hassle for not much gain.

    But…… make sure that you lodge complaints with the ACCC, all you need to do is a quick few sentences on the following form http://www.accc.gov.au/content/index.phtml/itemId/54217#h2_3… , if they have enough complaints they can take action against them. The ACCC lady said that my complaint was the only one she could see in the system at the moment (there must be more complaints working their way through the system from reading above though), make sure you complain so that they can't try and pull this stunt again.

  • akyeeeahdude on 30/03/2009 - 15:31
    +2

    I've just lodged my complaint.
    Cheers.

    • akyeeeahdude on 01/04/2009 - 12:09
      +1

      And I got a phone call from the ACCC yesterday…
      Nothing can be done other than taking them to the Small Claims Tribunal which isn't worth the time for the money concerned.

  • ruud on 01/04/2009 - 15:54
    +1

    Thank you for your email of XX March to the Australian Competition & Consumer Commission (the ACCC) regarding CD WOW's retail of Need for Speed.

    The role of the ACCC is to enforce the Trade Practices Act 1974 (TPA), which is designed to encourage fair trading and discourage anti-competitive conduct through a specific set of competition and consumer protection rules.

    The general prohibition under section 52 of the TPA prohibits conduct which is misleading or deceptive, or which is likely to mislead or deceive. Whether conduct is held to be misleading depends upon the circumstances in each case and, in many instances, is subject to a degree of interpretation. Specifically, section 56 of the Act prohibits a corporation from advertising goods or services for a specified price if it has reason to believe that it will be unable to supply those goods or services at the specified price for a reasonable period.

    The Courts have provided further clarification of what might be considered bait advertising. In Wallace v. Walplan Pty. Ltd. (1985) 5 FCR 315, Spender J of the Federal Court Australia (‘the Federal Court’) interpreted bait advertising as being:

    " ..the advertising of a product or service at a special price which the advertiser does not intend to honour. The advertiser intends that the advertised product or service be unavailable at the special price or available at that price only in quite limited quantities. The purpose of bait advertising is to entice customers to the place of business of the advertiser where they might be persuaded to purchase other goods of the advertiser or induced to purchase goods similar to the advertised bargain but at a higher price…The deceit of the advertiser is in causing the prospective purchaser to seek the advertised bargain, which in a practical sense does not exist."

    This interpretation suggests that in order for a business to have engaged in bait advertising, they would be required to have advertised a product on special, which consumers would consider to be at a ‘bargain’ price. The purpose, as opposed to the effect, would be to entice customers to their business with the intention of not supplying, or supplying in insufficient quantities, the advertised product, but instead try to induce the consumers to purchase another more expensive product.

    The conduct that you describe may raise concerns under these provisions of the TPA. For this reason I have lodged details of your complaint in our confidential national database.

    The ACCC’s consumer protection focus is on national issues and local issues that have wider public interest implications. In determining both of these, the ACCC closely studies the patterns of complaints that it receives to ensure that its enforcement actions are focused on the areas of greatest concern to Australian consumers. Your complaint is an important part of this analysis. While the ACCC will not be pursuing your matter further at this stage, the details of your matter have been recorded and will be used to determine whether there is a pattern of behaviour by a particular trader or in a particular industry that raises broader concerns. When such a pattern is established the ACCC undertakes a combination of enforcement, compliance and education activities in order to rectify the problem.

    Whether particular conduct contravenes the TPA is, ultimately, a matter for a Court to determine. To facilitate that process the TPA confers the right of private action on those who believe they have suffered loss or damage as a result of the offending conduct. While it is unclear whether the ACCC will pursue this matter further your private rights to action will not be affected. Should you wish to pursue this option, you should contact the Victorian Consumer Affairs Department on 1300 558 181 and seek advice in relation to the process and costs involved.

    Thank you for contacting the ACCC and I trust this information is of assistance.

Login or Join to leave a comment
Login Join