Simply Energy Not so simple... please double check your bill

Lblazer on 25/06/2013 - 16:31

Hi Guys

I'm not sure if this is the right place to post this. I would like to advise everyone to DOUBLE check your bills. I have no idea whether this is an isolated incident or whether there is an issue with the billing system.

I was essentially paying WAAAYYY more electricity than I used. Had to call them up several times to get this issue resolved. I believe the additional charge is suppose to be for people with electrical hot water systems or something, but for some reason they charged me extra even though I didn't have the service.

Here is a picture of my bill to explain what is going on.

http://i.imgur.com/cioPN7o.gif

For a family of Four we were paying 700+ per bill after the service charges etc.

Simply Energy have kindly offset my last bill against this one as I was incorrectly charged last quarter as well. I have since made the switch to another company.

Electrical & Electronics

Related Stores

ENGIE (Previously Simply Energy)
ENGIE (Previously Simply Energy)

Comments

  • Candour on 26/06/2013 - 09:59

    sometimes better the devil you know

  • jumbuck on 26/06/2013 - 10:11

    they entered my residential address incorrectly on the system, so no bills arerived.

    20 months later, the debt collection office knew where i lived withouth problems.

    the 6months they could chase was 3 times the use per month compared to the 14 months they couldn't

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