Hi all,
One of the item I won was missing and the staff offer a replacement which the condition is no where near the item I won, so I refused and got the promised to get a refund for me from the onsite staff, it is on Friday 7th June.
(Sat 8th June, Sun 9th June and Mon 10th June is the long weekend), expecting a refund will be processed on Tue 11th June but no communication from Graysonline so I have to submitted an inquire to Graysonline on the 12th June (auto reply to be contact within 2 business days) and no response email after email until 17th June and basically what they said is tough luck, no refund will be given as money has been paid to the Vendor as the email I sent in was too late.
From: SP
Received: 12/06/2013 1:11 PM
To: NSW Industrial
Subject: CAS-70xxx CRM:0043100xxxx
Hi Team,
Can you please contact the customer regarding the following;-
The item was missing on the date and the staff was promised to process a refund for this item but I didn't received anything regarding this.
From: SB
Sent: Monday, 17 June 2013 10:45 AM
To: Industrial Admin
Subject: CAS-70xxx CRM:0043100xxxx
Hi Guys
Four emails from the customer claiming they have not received a response - can you guys please follow this up with the customer
Thanks
From: gL
To: XXXXXXXXXXXXXX
Date: Mon, 17 Jun 2013 15:00:09 +1000
Subject: RE: CAS-700xxx CRM:0043100xxxx
Dear XXXXX,
This sale closed on the 4th of June with pickups on the 7th, as we did not receive and email from you until the 12th of June unfortunately we have in that time paid the Vendor for the sale and unknown to you discrepancy.
All discrepancies are to be noted to the onsite staff and enquires person whilst you are still onsite so we can fix the issue for you, once the Vendor has been paid out it is too late.
We are unable to assist in this matter as Grays no longer has the finds from the sale.
Kind Regards
GL
Customer Service / Sales Administrator - Industrial
To my understanding, you have bidded on an item which has "Pickup Only"?
in that case, most probably, you're responsible in picking it up at the given amount of time or this will happen. Sorry for your loss. That's why I hate using Graysonline specially their pickup only auctions.