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mylens.com.au

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  Niximus on 16/05/2013 - 16:05

  What is with the absolutely massive markup on contact lenses in Australia?

  I get my Purevision lenses online. A year's supply (4 x 6 pack) costs me $122.77 delivered.

  The same lenses are listed on mylens for $59.95 per 6 pack. $239.80 for a years supply before postage! (I'm not creating an account just to see the postage costs). And this is their cheap price down from $87!

  I'd love to buy Australian, but frankly, I will not pay a 100%+ markup.

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    Associatedcazza123 @ mylens.com.au on 17/05/2013 - 10:45

    Hi Niximus,

    Yea, Clearly Contacts sells those lenses for less than we can buy them wholesale, frustrating much? Kind of how I just paid $36 for my Mac lipstick instead of $15 in the US…

    This isn't controllable by us, it's the prices the Aussie manufacturers set. At least we beat their pricing on other ones :) (Side note, our shipping is free over $99 with promocode FF99 and pretty much ships same day from Sydney)

    They're able to do this because they import their lenses into the country without authorisation from the TGA, so at least most health funds have stopped paying benefits on purchases from them.

    It's tough out there for Australian businesses now days, but we do hope small family-owned ones such as Mylens are able to stay operational via customers who wish to keep profits and jobs within Australia while hoping manufacturer find a way to decrease costs. In the meantime we're just going to keep giving best & fastest customer service possible!

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      Niximus on 17/05/2013 - 13:31

      I never said I use Clearly Contacts, I actually use a different supplier.

      "This isn't controllable by us, it's the prices the Aussie manufacturers set". Exactly! The additional costs you bear are completely artificial. They price it that way because they are used to being able to rip Australians off.

      If we buy at those inflated prices, we are only encouraging that practice to continue.

      When you are providing an identical product at twice the price as your competitor, you need to provide some other point of difference.

      You have the fact that it can be claimed on health funds, that is a + for you over the competition, but what is that worth? If I have contacts covered on my health care, will it cost me more than the $125 I'd save that way?

      You can provide better customer service, but for a web store, that isn't easy. You may have super fast shipping, but I order my lenses when I still have 2 pairs left, I don't need them yesterday, I can wait a week.

      Yeah, it would be great for you if your 'family owned' business can survive, but guess what, my family also needs money and by paying 2x for everything I buy, I am effectively taking a 50% pay cut.

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  Dju on 17/05/2013 - 00:21

  +1

  I looked at your 1 Day Acuvue Moist contacts and they're pretty much double the price of the same stuff at clearlycontacts.com, so yeah.. no thanks?

  • 

    Associatedcazza123 @ mylens.com.au on 17/05/2013 - 10:47

    Hi Dju,
    Sorry to repeat myself from above but it's pretty much the same situation!

    Clearly Contacts sells those lenses for less than we can buy them wholesale, frustrating much? Kind of how I just paid $36 for my Mac lipstick instead of $15 in the US…

    This isn't controllable by us, it's the prices the Aussie manufacturers set. At least we beat their pricing on other ones :)
    They're able to do this because they import their lenses into the country without authorisation from the TGA, so at least most health funds have stopped paying benefits on purchases from them.

    It's tough out there for Australian businesses now days, but we do hope small family-owned ones such as Mylens are able to stay operational via customers who wish to keep profits and jobs within Australia while hoping manufacturer find a way to decrease costs. In the meantime we're just going to keep giving best & fastest customer service possible!

    And remember, a ".com.au" does not guarantee an Australian company :)