The Best Customer Service, Provided by?

yjun355 on 16/05/2013 - 00:02
Last edited 16/05/2013 - 22:21 by 1 other user

Hello!

I am doing some research regarding popular Australian deal sites, and I require the community's input in order to get some comprehensive, accurate answers to questions much like this topic's title.
I would love to hear your opinions, since, after all, customers are what made these sites what they are today.

Now then, let's start:

1. Which deal site provides the best customer service?

2. *What is the most efficient form of communication in this sense? (be it via e-mail, facebook page, etc.)

3. *If you were unsatisfied with their products / services, was it easy to ask about their refund policies? And how did they reply?

Note: "*" = Optional

I hope to see a reasonable number of people interested in this subject.
For those who don't want to post, I'll create a poll with some names you might be familiar with.

Thank you all in advance for your answers!

Poll Options

• 0
  Cudo
• 0
  Deals.com.au
• 2
  Groupon
• 0
  Living Social
• 0
  Ouffer
• 0
  Our Deal
• 6
  Other

• 

  alvinmk on 16/05/2013 - 00:22

  +2

  Is this in line with what you are collecting?
  1) Which deal site provides the best customer service?

  Topbuy (for poor customer service)

  2) What is the most efficient form of communication in this sense? (be it via e-mail, facebook page, etc.)

  Only e-mail is provided. (Not efficient)

  3) If you were unsatisfied with their products / services, was it easy to ask about their refund policies? And how did they reply?

  Refund policies- Not easy, despite their claim of warranty at Australia Manufacturer authorised repair centre. The email reply is slow and far in between. They try to change the rules of engagement and have caused the communication to be long drawn. I started communication with them in mid April but as at the time of this message, have not achieved an outcome!

  Other Ozbargainers with similar experience can vote +ve. Thanks

• 

  issh on 16/05/2013 - 00:38

  +1

  Other:

  1) Flingshot

  2) Ozbargain posts

  3) Yes and very easy

• 

  yjun355 on 16/05/2013 - 01:25

  I appreciate everyone's input, so far! Especially you, Alvin: thank you for elaborating!

  If anyone else wants to have a go, by all means: it's free! :)

• 

  sparkles on 16/05/2013 - 13:11

  +3

  The best way to avoid heartache and grief is to avoid these sites fullstop.

• 

  yjun355 on 21/05/2013 - 03:57

  Bump!