IT Estate - Lock/delete please

bich.light on 08/05/2013 - 13:46
Last edited 10/05/2013 - 09:06

So I went in-store today to pickup my Computer which I handed in so they could install my motherboard and CPU.
(http://www.ozbargain.com.au/node/102299)

And I come home to plug all my peripherals in and boot the computer.
All systems are fine; however a software has been uninstalled — Norton AntiVirus.

I find this extremely unusual and… suspicious to say the least.
Why would IT estate need to uninstall my Norton AntiVirus off this computer? They shouldn't need to touch anything on my hard-drive.

Anyways as we speak I have reinstalled Nortons Antivirus and am running a full-system scan.
Will post results here.

Also running malwarebyes after norton.

All I wanted to say was that it is suspicious for them to remove my anti-virus software.

Update #1:
I believe the system is fine, I will just give it another format and re-install.
I will believe SHPION and assume that they removed due to issues with compatibility.

Nevertheless, the underlying issue is trust and lack of communication.
Without proper notification or anything they did not mention that they would remove the anti-virus and I did not sign anything until they installed the motherboard. They also did not mention backing up of any data.

Update #2:
Will no longer bother listening or reading any more comments. It's an Antivirus software they removed. All I asked for is WHY not asking which Antivirus is better or if Norton is crap. In future please READ the question and stop derailing.

Computing

Comments

  • pax on 08/05/2013 - 13:55

    Yes, and I would ask them for a full explanation as to why they performed that action.

  • SHPION on 08/05/2013 - 14:22
    +1

    To move OS (Windows?) to the new MB they had to make it "generic". I pretty sure that AntiVirus didn't let them do this and they had to disable/remove it. Definitely they should advice you about it, but anyway you should realise that it was very kind for them to migrate your OS to new hardware.
    And yes: they must had warned you about this operation before accepting your PC to replace MB.

    BTW you might need to reactivate your Windows.
    New MB means it's a completely different PC.
    If you have any SW, which licenses are linked to hardware IDs, you'll probably must reactivate them as well.

    The best you can do after replacing MB - reinstall OS and all software.

    • bich.light on 08/05/2013 - 15:32

      Interesting; I've never done this kind of upgrade before.

      It wasn't out of kindness that they did this — I paid them to do it, albeit no warning about Anti-Virus being uninstalled was ever given.

      My windows is not asking for reactivation, however it is no longer updating or communicating with Windows. Could this issue be related to the new motherboard?

      Thanks for the help

      • SHPION on 08/05/2013 - 16:20

        You paid them to make a hardware upgrade I believe, nothing else.
        I assure you it must be "service center is not responsible for software and data on client's hard drive(s)" somewhere on service request you filled and you must signed that you're aware about possible data loss.
        They also should ask you if you backed up all you data before bringing PC to service in case it will be lost.

        I guess you have Windows 7/8. I didn't move these Windows to new MB, you activation might be preserved, but just to be sure check System Preferences if Windows activated or not.

        Not updating: check Windows Update settings.
        Not communicating with Windows (Microsoft?): not clear what you mean.

        Anyway I would recommend to install Windows from the scratch after replacing MB.

        • bich.light on 08/05/2013 - 18:17

          I will reinstall when I next get the chance — the basic operations are fine.

          As to the backing up of data they did not mention a single word. They also said it will be done on the day of delivery, but nope I had to pick it up the next day.

        • SHPION on 09/05/2013 - 08:15
          +1

          "They also said it will be done on the day of delivery, but nope I had to pick it up the next day."
          Welcome to real world, Mate )))

          "As to the backing up of data they did not mention a single word."
          It does mean the lack of professionalism. They MUST warn client especially the client bringing PC for MB upgrade.

          Well I totally agree about low standards of customer communications in your case, but at least they did you a small favor by migrating your OS to new MB.
          I wouldn't be too paranoid about missing antivirus, it would be too stupid to put any malware to customer's PC in service. (Until you work with Top Secret documents and they aware of it)

        • bich.light on 10/05/2013 - 08:51

          I'm cautious when something like this happens though, I don't have anything of worth stealing. Just weary of some keyloggers or trojans incase they steal credit card details or something.

          Have had a case over this via internet. If they have the physical computer itself… that only increases my worries. But like I said, the computer seems fine.

  • Master Bates on 08/05/2013 - 14:30
    +1

    This article may explain the reason, but a lack of communication about the need to remove your Antivirus is slack.

  • Typical16-bitEnjoyer on 08/05/2013 - 15:47
    +4

    They uninstalled Norton?

    THEY DID YOU A FAVOUR

  • tonyjzx on 08/05/2013 - 15:48

    to be fair, you paid $75 to do this?

    and you had to reinstall NIS?

    build a bridge, get over it?

  • bobjane on 10/05/2013 - 05:33
    +1

    You took it to a cheap and dodgeyish PC parts store, what did you expect? In fact, how many PC parts stores are service oriented? None of these places call up customers, give status updates etc.

    If you wanted the whole hand holding spoon feeding experience then you should have taken it somewhere that offered such and paid 3 times as much for the pleasure.

    • bich.light on 10/05/2013 - 08:49

      IT Estate was supposed to have a decent customer service. It has called and advised my friend when certain parts he ordered were not compatible. That is why I went to this place, under his recommendation.

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