Skullcandy 50/50 Headphone warranty issue

LBgaheer on 01/05/2013 - 09:16

Hi All,

I bought a Skullcandy 50/50 for my son few months back and didnt keep the Invoice, they come with a lifetime warranty hence was ok with losing the invoice.

Now they have developed a issue and I called them to find out that in order to get the lifetime warranty I need the invoice.

This is not a good customer service but now to get over it I need a copy of invoice (if anyone could help) else they are useless.

Cheers,

Bill

Electrical & Electronics

Comments

  • exc3113nce on 01/05/2013 - 09:56

    If you purchased with a card you should be able to go back to the store you purchased it from - give a rough estimate of date purchased and your name.

    I've done this several times with JB HI-FI.

    NOTE: When I've done this in the past I've mentioned it's for warranty issues.

  • Bgaheer on 01/05/2013 - 13:56

    Paid cash hence no card transaction :(

  • gevidian on 01/05/2013 - 17:00

    They probably need the invoice to validate the purchase date of the product and decide if it will be covered under warranty. Their warranty policy interestingly (and vaguely) states:

    The lifetime warranty is for the lifetime of the product, not the customer, and that lifetime term is decided at the sole discretion of the Skullcandy Customer Service team.

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