Auspost: Sorry We Missed You Card When We Were at Home

Lisys on 01/11/2018 - 13:16
Last edited 02/11/2018 - 22:42

Auspost delivery driver dropped the card without even knocking on the door. he just slipped it in the mailbox and left. I have him on camera.
I contacted auspost on twitter complaining but how can we stop this from happening?
I paid for home delivery and not parcel pickup.

edit 02/01/2018:
thank you all for your comment. I wanted to get the message out there so maybe auspost will care about having a good feedback channel and improve the service.
I ended up pick the item from the post office. this item was bulky and hence I wanted it delivered. I always have other carriers deliver to my door, austpost is the exception.
Here is the link for the video: https://www.youtube.com/watch?v=m73I1IeBuy8&feature=youtu.be

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Comments

  • BOGOF on 01/11/2018 - 13:22
    +99

    It's what they do. Happens to me everytime a signature is required.

      • h4zey on 02/11/2018 - 09:01
        +3

        maybe in the '70 mate, nowadays everything in internet and camera is everywhere. Me mate lost a job he got caught handling the food "carelessly"

      • magic8ballgag on 02/11/2018 - 09:46
        +2

        You mean the rules that are continuously posted on Reddit?

      • GaryQ on 02/11/2018 - 10:21

        But what if you see him on camera nicking some chips?

    • w0421981516 on 02/11/2018 - 19:34

      "It's what they do. Happens to me everytime a signature is required." Not really!

      Last week Kogan send over a SIM card urgently with express mail. Kogan service team called me and remind me that, I should get home and wait as Kogan request this deliver to be signed.

      I did run home checked mailbox, no card or anything - good I did not miss anything. Then I kept my front door opened a little so post office deliver guy knows I am home.

      1.5 hours later, guess what? The SIM card was in my mailbox… signature??? Who cares !?

      • BargainKen on 02/11/2018 - 21:06
        +1

        Exactly! It's a $2 Sim. Who cares?

        • w0421981516 on 03/11/2018 - 01:17
          +1

          For $2 nobody cares, of course! However, this a $2 replacement SIM card for me to port my stolen mobile number —> $9000 loss at bank , back to Kogan that I have been waiting for 4 days.

          On top of everything, the mail man would/should understand that if it is signature needed, it is important and it is supposed to be singed. It could be much more expensive stuff inside.

          • SiameseIfYouPlease on 03/11/2018 - 14:39
            +2

            @w0421981516: Exact same thing happened to me regarding kogan and signature for delivery. I waited all day for the knock and at the end of the day discovered it in my mailbox. Pretty sure Kogan just say signature is required so everyone will be waiting at their letterbox so that Kogan don't have to deal with stolen SIM cards as much.

            • whooah1979 on 03/11/2018 - 17:43
              +1

              @SiameseIfYouPlease:

              stolen SIM cards as much.

              A stolen kogan SIM card isn’t worth much.

              Kogan email the voucher to the customer. A sim without the voucher is just a piece of plastic.

  • Zedsdeadbabyzedsdead on 01/11/2018 - 13:23
    +30

    This happened to me and went on for months.

    I caught him in the 'act' one day and gave him so much shit. Bingo, mail on time.

    • dcep on 01/11/2018 - 13:41
      +45

      lucky your mails still arrive well

      • [Deactivated] on 01/11/2018 - 13:45
        +3

        I got one game DVD with two fractures in the centre from just the G-forces applied during transit. Sure, dislodged discs are common, broken disc holders too, but to break the disc in the centre is pretty hardcore. If I threw it at a concrete wall, it would take quite a few attempts.

      • Zedsdeadbabyzedsdead on 01/11/2018 - 14:42
        +1

        No luck, he shit himself.

        • p3nf0ld on 01/11/2018 - 16:45

          He's saying that due to the criticism the contractor is likely to "take less care" of future deliveries.

        • Knightelf on 02/11/2018 - 16:24
          +2

          Lucky he doesn't shit in your mailbox instead.

    • Wiede on 01/11/2018 - 18:23

      This is a good way to get your mail “misplaced”

    • BanannaMan on 02/11/2018 - 10:40

      Yup same here - I caught my postie about 3 times trying to do that.. didnt even apologise
      However he knocked every time after that

      • dcep on 02/11/2018 - 16:45

        postie sounds like softie

        • BanannaMan on 02/11/2018 - 18:20
          +1

          my dog did chase him down the path while he screamed so….

    • HighAndDry on 01/11/2018 - 13:39
      +39

      This is either great satire, or you work for Auspost lol. What does knowing the area have to do with:

      driver dropped the card without even knocking on the door. he just slipped it in the mailbox and left.

      • GaryQ on 02/11/2018 - 10:23
        +3

        The Postie on the scooter works for Auspost. Anyone who drives a van delivering parcels is a contractor and is paid by the drop off, not by the hour, so they have no incentive to hang around waiting for someone to answer the door

        • HighAndDry on 02/11/2018 - 10:30
          +9

          I don't care - Auspost is responsible for the delivery, whether they use their own staff or kick it out to a contractor.

          • sghetti on 02/11/2018 - 12:23
            +2

            @HighAndDry: Couldn't agree more. If AusPost have contracts in place to pay contractors by the parcel and not the hour, they have to deal with the fallout when contractors start leaving cards so they can deliver more parcels per hour.

    • smartazz104 on 01/11/2018 - 18:41

      TIL Auspost only hires temps.

    • WTF on 02/11/2018 - 00:26

      Lol..yea …no.

  • notfrodo on 01/11/2018 - 13:24
    +9

    This happens all too often. Call them on 137678 and ask them to compensate you for the delivery charge. Or fill this form:
    https://helpandsupport.auspost.com.au/s/delivery-issue

    • AdosHouse on 01/11/2018 - 15:09
      +5

      Any compensation (though good luck with that) will go to the sender, not the receiver.

  • isys on 01/11/2018 - 13:24
    +8

    I put a complaint.
    this is what they came up with:
    "we have taken steps to address these incidents for the driver."

    • HighAndDry on 01/11/2018 - 13:40
      +28

      Hahah Auspost, useless as usual. And they wonder why they're losing money.

      • singlemalt72 on 01/11/2018 - 13:51
        +1

        What would you expect? "We have fired the driver immediately"?

        • HighAndDry on 01/11/2018 - 14:05
          +51

          How about "We're arranging re-delivery of your parcel"?

      • gimme on 01/11/2018 - 23:58
        +3

        They're no losing money

      • GaryQ on 02/11/2018 - 10:24

        I worked for Auspost sending laptops around the country. The number of times we lost track of them was awe-inspiring

        • Seedy seed on 03/11/2018 - 08:38
          +4

          Almost as awe-inspireing as that large pallet of old laptops in your shed 😂😂😂😂

      • microsnot on 03/11/2018 - 18:14

        Probably because we keep buying suff from overseas and AusPost ends up having to deliver it for peanuts and thus makes a loss for each delivery. Look up terminal dues.

    • CLoSeR on 01/11/2018 - 14:15
      +2

      This is all you can do, I did the same a few years ago and Auspost must have said something to him as it was never a problem going forward.

    • Soluble on 02/11/2018 - 18:15

      That's better than losing my parcel for 2 weeks after we complained lol

    • lysp on 03/11/2018 - 23:11

      I love how he also takes a photo of your letter box for proof he didn't deliver it.

  • isys on 01/11/2018 - 13:26
    +7

    from auspost:

    Hi Fawzi,

    Thanks for messaging us those details.

    I agree that this is not acceptable and I definitely don't want this happening again with any future deliveries. Can you please let me know your full name, contact number and email so I can pass on a complaint to the driver's manager?

    -Hannah

    Thanks Fawzi,

    I've sent these details to the manager of the delivery centre under reference #21349536. This should see it fixed pretty immediately, however if you start seeing the problem again, let us know with that reference and we'll open an investigation.

    Mikey

    • HighAndDry on 01/11/2018 - 13:41
      +18

      Ask when your parcel will actually be delivered.

    • Munki on 02/11/2018 - 09:51
      +1

      I don't trust anyone who would sign off with "Mikey", unless he was your good friend.

      • GaryQ on 02/11/2018 - 10:25
        +3

        I dunno - I worked with a guy in Auspost named Harvasingh Gulraj, who signed his emails as Harry

      • D6C1 on 02/11/2018 - 20:22
        +1

        I don't trust anyone who would sign off with "Mikey", unless he was your good friend.

        But Mickey is so fine! Oh Mickey!

      • arcticmonkey on 04/11/2018 - 07:04

        I don't trust comments on an internet forum by guys known as Munki even if he was my good friend.

    • pat_mac on 02/11/2018 - 11:44

      Expect a brown paper bag full of shit to be set fire to on your doorstep.

  • [Deactivated] on 01/11/2018 - 13:28
    +28

    They fill in the cards at 6am and never send the item out for delivery. I was once at the mailbox waiting for a registered item and caught the postie in the act. He just used the excuse that he would have to dismount his vehicle to get a signature…even though I was standing there waiting. He said he didn't know I would be there. Ridiculous. I went to the Post Office and the item wasn't there either. They buffer the items at some local address and just drop cards and pretend you weren't there. They make up that there is a security issue in leaving their vehicle to knock hours off their job. This was in an expensive, leafy suburb.

    • orangetrain on 01/11/2018 - 18:00
      -1

      Sounds like a post office franchisee?

      • chriise on 01/11/2018 - 21:57
        +7

        it sounds like standard practice to me and it drives me irrationally mad.

      • Eg51 on 03/11/2018 - 01:39
        +1

        Postmen have nothing to do with the franchises of aus post. They r hired by aus post directly ,not by the local individual franchisee post office

    • PossiblyARobot on 02/11/2018 - 09:16
      +4

      We have 2 posties. One on a bike who always leaves a card. Apparently his excuse is that he'd have to leave his bike unattended to make deliveries and the P.O. backed him up. The other guy with a truck always delivers.
      I wonder if we could request that they take his bike away since it impedes his work.

      • Miss B on 03/11/2018 - 08:31

        I assume the guy on the bike gets the small ones because he can fit them in with the regular mail. They don't give him big packages because he couldn't take them with him. If they could apply a similar logic and think if he can't get off his bike to deliver the package as required it's not suitable to give him the package to deliver. If they don't realise until they get to the property that's Auspost's problem, if they don't attempt to deliver they shouldn't leave the card and should attempt delivery for the first time with the truck.

      • syousef on 03/11/2018 - 10:04
        -1

        Put in formal complaints. Don't let it go.

  • isys on 01/11/2018 - 13:28
    +11

    and then I asked for a refund:

    i want the delivery charges refunded

    Australia Post

    Hi Fawzi, as per our delivery policy, sender is eligible for any refund/compensation. I am really sorry that I am unable process a refund for you for this delivery issue. I know it's not a solution but an alternative could be our parcel lockers, they are free to use and accessible 24/7. You sign up online and get a unique code to address all your items to. When they're ready for collection you can collect it at any time within 48 hours. Read more about this here: http://auspo.st/XNXWXB Regards- Ibne
    2h 2 hours ago

    Fawzi

    so are you going to issue a refund or not?
    refund it to the sender. i am happy with that
    Australia Post

    Any refunds would need the sender to contact us to make those claims.

    -Jim
    1h 1 hour ago
    Fawzi

    ok. i would want you to see the big picture here and not get lost with the details. auspost should not get paid for this particular delivery nor the driver. i want you to find a way to refund me the cost of the delivery.
    Australia Post

    Sorry, Fawzi, we cannot refund you the cost of postage for this incident, that said, we have taken steps to address these incidents for the driver. Beyond that, any claims for postage reimbursement can only be made by the sender.

    • HighAndDry on 01/11/2018 - 13:43
      +42

      Spread this on Twitter, Facebook, other social media. They're absolutely incompetent and should be shown as such. The absolute gall of them asking you to sign up for another service because they can't deliver on their existing services. My reply would be: "You can't even deliver parcels, why the F would I trust you to be able to run a parcel locker service? Deliver my parcel."

    • WreckTangle on 01/11/2018 - 14:36
      +6

      Only the seller can get a refund as the recipient has no contract with AusPost.

      • [Deactivated] on 01/11/2018 - 14:41
        +16

        That's exactly what Fawzi is saying, he just wants AusPost to own up to the mistake and give the money back to the sender. The sender shouldn't even have to ask for the money back as AusPost clearly acknowledge they didn't provide the service that was paid for.

        • RecklessMonkeys on 02/11/2018 - 10:01
          +1

          Agree.
          The sender is unlikely to even know there's a problem,
          By not automatically offering them a refund (or it seems attempting a delivery - even after the complaint) AP are engaging in a deception.
          This is like a fee-for-no service.

          It's not just AP, though - they all do it.

    • dailygringo on 02/11/2018 - 16:01
      +2

      It could be worthwhile escalating this complaint to The Commonwealth Ombudsman

      And having a read of their report into Australia Post complaints.

      • dailygringo on 02/11/2018 - 16:42
        +5

        example from page 13 of the report;

        Part 5: CARDING—USE OF NOTIFICATION CARDS
        Case study 1: No attempt to deliver
        A customer who was housebound due to surgery purchased an item online. Australia Post
        advised him by email that his parcel had left the Post Office and would be delivered that day.
        The complainant was at home all day, but no one knocked and late that afternoon he
        received another email that a delivery had been attempted at 3.56pm. When he checked he
        found a card had been left. The complainant complained to Australia Post, and when the
        matter was not resolved, to our Office. While his parcel was eventually delivered, he
        remained dissatisfied with the service provided.
        Complaint to the Ombudsman, 2016

    • Gumster on 03/11/2018 - 13:25

      Should ask for compensation to catch an Uber/Taxi to post office

    • HighAndDry on 01/11/2018 - 13:42
      +14

      That's such BS. They've said they've addressed the issue - this isn't a new issue.

      • geech on 01/11/2018 - 13:50
        -4

        I had a similar issue. I complained, and they said they addressed the issue. It hasn't happened again in 2 years.

        Trying to jump on a high horse and get them to refund money that "they don't deserve" is a waste of time. But more power to the OP - I'm sure it's going to be an extremely satisfying excercise

        • HighAndDry on 01/11/2018 - 14:06
          +6

          I don't care about OP 'jumping on a high horse'. Is expecting a postal service to deliver parcels really that outrageous?

          Auspost is a business, they only care about the bottom line. Doesn't affect their bottom line? They won't care.

          • That Guy on 02/11/2018 - 13:50
            +3

            @HighAndDry: Amazing that anyone would think expecting a service that they pay for is 'jumping on a high horse'.

    • smartazz104 on 01/11/2018 - 18:43
      +6

      Found the Auspost grunt.

    • idonotknowwhy on 02/11/2018 - 06:56

      Great idea Ben Dover.

      What happens when you run out of lube?
      Order some more online?
      I hope it gets delivered correctly otherwise you're in a chicken and the egg scenario!

      • VerticallyIntegrated on 04/11/2018 - 12:56
        +1

        In the scenario you’ve just described, I feel sorry for the chicken

  • jellykingdom on 01/11/2018 - 13:37
    +2

    Happens CONSTANTLY (either that or they just leave it on the front doorstep when it says Signature Required). I've found the best option with ebay in particular is to get it delivered to my local Woolies, then i pick it up when i do the grocery shopping. So much simpler than the post office

    • dharmesht on 02/11/2018 - 08:18

      This is much better than queuing up at Post Office early morning. Many post offices are closed on weekend. I always prefer Click and Collect.

  • apple2016 on 01/11/2018 - 13:40
    +1

    This happens every single time for me as well.

  • stirlo on 01/11/2018 - 13:42
    +12

    On the other hand my local auspost delivery guy is great. He even texts me asking if I'll be home which saves both of us time and hassle.

    • djones145 on 01/11/2018 - 14:10

      same, its luck of the draw
      my parents ones calls me and asks if someone is at home
      my one at my house knows not to ring the bell (sleeping baby) and usually leaves it at the door unless it needs signing

      I've had one from hunter post and they just leave cards no matter wat

    • AdosHouse on 01/11/2018 - 15:11
      +1

      We have a good guy, no texts or anything, but he always knocks and waits for about 30 seconds.

    • abb on 02/11/2018 - 09:32

      On the other hand my local auspost delivery guy is great. He even texts me asking if I'll be home which saves both of us time and hassle.

      You must live in a small town and/or be close personal friends with your postie.

      I've got no complaints about my postie (they're actually much better than Startrack, DHL, et al), but there's no way they'd have time to text everyone on their route.

      • stirlo on 02/11/2018 - 09:40
        +1

        Nah I live in the boring melbourne burbs. I guess he can take the time out to text as ultimately it saves him time going to houses and knocking when people have told him they're not home.

    • ozbjunkie on 02/11/2018 - 09:42

      My postie is also awesome. Walks up the stairs to my apartment. Leaves things in I telligebt places. Knocks loudly, actually waits for an answer.

      Unlike couriers please - they wait in the truck outside your house, and drive off without knocking or leaving a note.

    • Munki on 02/11/2018 - 09:56

      Yeah I have to admit my local delivery people (alternates between the two) are usually really good. I've never actually had an issue with them. Always ensures someone is home, and only leaves a note if we aren't.

    • sn00ze on 03/11/2018 - 12:31

      Yeah, it's luck of the draw. Our post guys are good. Both the bike and the van ones. Always carry item up the stairs and knock.
      The paid is shit too.

  • Seraphin7 on 01/11/2018 - 13:44
    +1

    Known issue with AusPost. It's a disgrace. In so many areas they simply don't even attempt to deliver anything other than the basic mail. And then it's a dog's breakfast up at the post office to collect on Saturday mornings.

    • jacktator on 17/11/2018 - 23:50
      -1

      The Post, they are so dishonourable! What they are doing is a total Disgrace. Enemy of the people! SAD!

  • Sergeant Salami on 01/11/2018 - 13:48
    +4

    Use a Parcel Locker. Don't have to deal with F wits!

    • sane on 01/11/2018 - 14:12
      +8

      Yeah, coz they don't actually have to do their job if you do that …

      • Sergeant Salami on 01/11/2018 - 16:47
        +2

        Saves us having to F around and go into a post office during business hours and then having to wait in line. They can't F up a parcel locker delivery or pretend to have attempted delivery.

        • Suckerzpayretail on 01/11/2018 - 20:03
          +3

          Yes they can stuff up a parcel locker as well. My last two deliveries had to be collected in store as the lockers were all full 😂

          I even chased one guy around my suburb once after he failed to deliver, that was a funny moment when I bailed him up.

        • Omitsukasa on 01/11/2018 - 22:39

          My local postie f's up parcel locker deliveries. He doesn't use them and just dumps them at the post office. I didn't even get a notification on one of those deliveries and it had been sitting at the post office for nearly a month. They were going to return it to the sender.

        • rvsure on 03/11/2018 - 09:55
          +1

          Trust me they can f up parcel locker delivery too. Once I got an item delivered to parcel locker. When I went there to collect after work the terminal was down. Went the next day and it was still down. Went to post office during work hours the next day and they told me the system is down and they themselves can't access the lockers. It took them 4 days to fix it and I got my parcel on the fifth day. It happened in Perth CBD parcel lockers not in an outer suburb.

      • cktftw on 01/11/2018 - 16:49

        They will eventually lose their jobs if enough of us use the parcel locker

        • tidie on 01/11/2018 - 17:12

          Can't wait to see that.

    • Munki on 02/11/2018 - 09:57
      +1

      You know if the parcel lockers are full, they just put it at the post office, so you'll have to go there to pick it up? There's no guarantees your item will always be put in a locker.

    • afah0447 on 02/11/2018 - 11:43
      +1

      Then they win. It's what they want. Do as little actually delivering as possible.

  • Smashed Avo on 01/11/2018 - 14:08

    Is this the first time you've had something "delivered" by AusPost? Their company MO is "F#*k knocking on the door, throw a missed delivery in the letterbox so we don't have to go down the driveway".

  • Godric on 01/11/2018 - 14:26
    +1

    Have to get use to it, it's been this way for a long time and it isn't going to change, there's always going to be that driver that's to lazy to knock on your door.

    Have it delivered to a PO BOX or PC.

    • HighAndDry on 01/11/2018 - 16:25
      +1

      I think people are taking your comment as defence of Auspost, where it's really more of a resigned-acceptance comment.

      • Godric on 01/11/2018 - 17:15

        Precisely

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