Tenants/ Real Estate Agent Problem

blingerz on 06/02/2016 - 22:59

Hello all,

About two weeks ago, I received an email from my real estate agent saying my new tenants had issued a complaint that the aircon was not working and requesting my approval to call a plumber. I was surprised because there had been no problems with the previous occupiers (tenants had only moved in for 3 weeks). I was going to be out of the country on business for the next week and did not have time to check it out so I gave the approval.

When I got back, I had been advised that everything was resolved and the plumber bill would be deducted from my next months rent. Fast forward another week to yesterday, I received the invoice with description saying that the aircon remote was out of batteries and needed replacement. The charge was a $75 call out fee.

I know this is a trivial amount and I should have checked the property. At the same time, surely the tenant or real estate agent should have thought to change the batteries in the remote. The aircon was working fine (confirmed when I called the plumber).

I am not going to follow up with the tenant and real estate agent about this but would like to know what their (tenants & real estate agents) responsibilities are in case this happens again in future. Could the real estate agent have gone out to the property to check and confirm issues? Should the tenant pay for this bill?

Thanks.

Home & Garden

Comments

  • airzone on 06/02/2016 - 23:08
    +53

    Lol it sounds like these tenants would want you to call an electrician to change a light bulb

    • edgar28 on 08/02/2016 - 12:18
      +6

      I encounter that before, how ridiculous

      • doodo477 on 08/02/2016 - 15:17

        It isn't that ridiculous. Some places have high ceilings that require a ladder to reach the light bulb. Here in the NT we ring our landlord to replace anything that breaks.

        • edgar28 on 08/02/2016 - 17:20
          +2

          yeah that one I could understand.

          But in my case the person just want me to pay for the light bulb……..

          so my property manager gave him a brand new light bulb paid by herself, she didn't charge me for it (she said it was 75 cents)

          I did pay for the call out fee once the circuit breaker trip and they call it emergency that no power to the house too…… and they claim they checked everything, where the technician reached there and they did not even open the meter box (they forgotten where they keep the key)

        • doodo477 on 08/02/2016 - 23:11

          @edgar28: wow…… that just scary

        • knk on 10/02/2016 - 20:12

          @Oliver:

          Maybe it's not his first language…

    • Stphen on 08/02/2016 - 15:27
      +9

      You have to wonder if these people would take their TV back for a warranty repair when the batteries stop working in their TV remote?

    • blingerz on 07/02/2016 - 00:14
      +24

      I would have happily replaced the batteries. For $75, I could've given them 24 eneloops and had money to spare…

      The questions really boils down to whether the plumber should have been called at all. If the tenants had some common sense or the RE agent had ticked the boxes, this fee could have been avoided.

      • Geewhizz on 07/02/2016 - 08:09
        +4

        I'd have to question why the tenants, then the real estate agent thought a plumber was the appropriate person to call to fix an assumed electrical fault, and why you subsequently agreed to it??

        It's probably an expensive lesson to you that in future, before new tenants move into your property/properties, that you change any batteries ….. including smoke alarms, as you have no real way of knowing whether previous tenants had done so.

        • blingerz on 07/02/2016 - 12:21
          +3

          Thanks, I would have happily replaced the batteries as a gesture of good will. However, it is not the landlords responsibility to change batteries in remotes - only in smoke alarms (which I have paid my RE agent to do every 6 months).

        • lookalive on 09/02/2016 - 00:50
          +1

          Not sure which state you're in but in NSW, tenants are responsible for replacing batteries in smoke alarms.

        • Tiggrrrrr on 10/02/2016 - 21:22

          @lookalive: In WA smoke alarms need to be hard wired, so no one changes the batteries.

        • smpantsonfire on 10/02/2016 - 22:58
          +1

          @Tiggrrrrr:

          Still need battery backup though.

        • ribze1 on 11/02/2016 - 22:26

          @lookalive: My building has some fire safety bloke come every six months to do it free of charge. We have to be home (7-8 or 8-9am) that's about it.

        • Tiggrrrrr on 15/02/2016 - 18:39

          @smpantsonfire: I would rather my tenant didn't touch the rechargeable lithium battery…

      • [Deactivated] on 09/02/2016 - 15:03

        I've had similar problems with agents.

        They don't consider it their job to try and minimise the cost to landlords. Nor are they particularly attentive to the needs of the tenant. They simply outsource everything.

        Between tenants my agents authorised an electriction to go into my property and check if all the lightbulbs were working at a cost of $60….this was about 10 years ago.

        After one tenant had left cigarette smoke stains on a ceiling, I pointed that out this out an agent that it might be worth withold part of the bond (non smoking apartment) and he said I could chase them up if I wanted to. I don't think this agent knew what his job was.

        Yes all these costs are potentially tax deductable but it would be good to avoid such costs in the first place.

        I think the lesson is just because you appoint an agent doesn't mean you can stop managing the property yourself. Or an alternative lesson is, get a new agent as there are good ones out there.

    • salbee28 on 09/02/2016 - 13:58

      Depending what state you are in, these are specifications in the lease that things like lightbulbs are the tenants responsibility, not that of the landlord.

  • rambutann on 06/02/2016 - 23:15
    +51

    Im sorry but are your new tenants retarded?

    • dogboy on 08/02/2016 - 10:30
      +4

      Sounds like people who should be in public housing as they don't seem capable to rent a house.

    • jellykingdom on 08/02/2016 - 19:47
      +3

      i agree, i'd be wary about tenants like that. People who charge you for an electrician for a AA battery are going to cause you problems in the future. And you mentioned a circuit breaker trip as well

    • [Deactivated] on 10/02/2016 - 12:29
      +1

      It is not the tenants fault. The tenants can be truly low IQ-ed people but they are still tenants and should be afforded rights as such.

      I think the problem here is the real estate agent.

      They should have troubleshooted with the tenants before calling the technician. That is what all the agents I have dealt with do. I get quite frustrated at this sometimes because I do my own troubleshooting, its not worth going 2 or 3 days without aircon just go avoid the cost of the batteries. The agent speaks to me like I was retarded and do not know how to plug my appliances in or switch it on at the mains. That is fine because it is what a proper agent is supposed to do.

      It is a different situation if the tenant was outright lying about the problem though.

  • Davo1111 on 06/02/2016 - 23:32

    are batteries and lightbulbs not in your lease?

    • blingerz on 07/02/2016 - 00:11
      +9

      From my (admittedly limited) knowledge, landlords only have to pay for fixtures eg. sinks, cabinets etc. Lightbulbs and batteries would be under chattels and are not covered. Pls correct me if I am mistaken.

      • Davros on 07/02/2016 - 09:16
        +2

        You are correct.

    • txb on 08/02/2016 - 20:35

      Your profile photo is a perfect response for this thread

    • jaxpylon on 07/02/2016 - 20:13
      +12

      Aircon won't affect the rent!? Not sure where OP's property is, but in much of Australia, functioning air-conditioning is as much a necessity as hot water. Being in QLD, I wouldn't even consider renting a property without aircon.

      • [Deactivated] on 09/02/2016 - 16:36

        I think what he meant is that aircon won't affect the rental price, which is quite correct. It's hard to prove, unless there are two identical property available at the same time, to prove this.

        However, aircon availability do increase rental demand, thus increase the likelihood of getting tenant.

        Especially in warmer states

        • Tiggrrrrr on 10/02/2016 - 21:24

          Yes. It will affect the rent indirectly, in that occupancy rates are higher for properties with air-con (amongst other mod cons).

    • No ONE on 08/02/2016 - 10:30

      Well, if aircon get damaged or missused , then op cannot claim for damages from tanant as it is not documented,hence OP loses.

    • lord henry on 08/02/2016 - 11:19
      +2

      Lol. Aircon definitely affects rent.

      • [Deactivated] on 10/02/2016 - 08:59
        +1

        I'd pay an extra 10-15 a week to have a place with aircon. You don't understand what cairns is like. Humid and hot and also humid. Did I say humid?

  • the-mal on 07/02/2016 - 03:44
    +66

    I'd be taking this up with the agent. Yes, the tenants shouldn't have been that dopey, but they're paying you. The agent on the other hand, you're paying them for their "services" and it sounds like they're not doing them properly. They should be handling these small checks, it's part of their job.

    Agents tend to work on the "let's see how little we can do and still get paid for it" rule. Call them on it, let them know it was unacceptable, and if I were you I'd ask them to split the repair bill with you as a sign of good faith.

    Your tenants are idiots, but you can't prevent that. Your agents are lazy and you should try to prevent that; you pay them enough, they should work to a higher standard.

    • Flowerbomb on 07/02/2016 - 08:01
      +8

      This. Complain to your real estate agent and make them give them a warning. If not they'll take advantage calling a tradie for any problem in the house. I suggest you cop the cost, I'm just thinking they could do more than $75 worth of damage to your property.

        • Janko on 08/02/2016 - 10:14
          +11

          Property managers should have experience in solving little things like this - at least asking if the AC works bypassing the remote.

        • macrocephalic on 08/02/2016 - 13:01
          +1

          @Janko: I don't think I've ever seen an [split system] AC with controls on the unit. Changing batteries is pretty obvious though.

        • wozz on 08/02/2016 - 14:18
          +2

          @Janko:
          Completely agree. If they can't try resolving a little thing like this to save $75, they don't really deserve to get paid… at the very least would make me wonder what else they're being lazy with

        • Janko on 08/02/2016 - 16:39

          @macrocephalic: Good point - I've just had a look and only 1 of my 3 units has buttons on the unit.

        • Slippery Fish on 09/02/2016 - 23:29

          @macrocephalic: usualy if you lift the pannel on the front they have at the least a on button. Its just not on the outside

    • Wampus on 08/02/2016 - 15:34
      +2

      Also agree about taking this up with the agent. They're getting paid to deal with stuff like this. The tenants may not have been familiar with the aircon and yes, should have checked the batteries. All property agents I have ever dealt with as a renter or a landlord will do the bare minimum.

    • YellowBear on 08/02/2016 - 20:48
      +1

      Agreed. This is the whole reason of having an agent act as the in between… The agent normally goes down to the property or sends a repairman down to take a look at the issue (confirm the problem and quote an amount) before even putting a request through to the landlord.

      Though from my experience as a tenant, the agents would usually take their time to come take a look or they don't actually do anything about it… There was one time that was particularly bad. They sent a repairman down to do some work around the house - fixing dodgy cupboard shelves and etc which were already like that when we moved in… and the guy did like half the job, he pulled out the edge frames of the shelves, leaving rusty nails sticking out and bits of wood and sawdust all over the place, and he never came back to finish the job or clean that crap up… Luckily it was on a short term lease, so we moved out as quickly as possible.

    • Flying owl on 09/02/2016 - 14:03

      Spot on!

    • sulmar on 11/02/2016 - 14:16

      Pretty much spot on.

  • Pumpkin_rrr on 07/02/2016 - 08:24
    +1

    If your your agent is not an onsite manager, this is the problem you tend to get. Those type of agents tend not to do any checks or minor repairs. Even if they don't call a plumber, they would still call a tradie etc. Whereas onsite manager generally are more switched on about the complex.
    Yeah lessons learned. Time to take this up with your current agent. All the best.

    • Flying Ace on 11/02/2016 - 12:23

      Our "property manager" is exactly the same. We're responsible tenants but I can just imagine that they would grant any request, no matter how ludicrous, without doing any troubleshooting. It seems to be a pretty cushy job - go for a nosy inspection every few months, call a couple of tradies when something goes wrong and collect your healthy commission.

  • Euphemistic on 07/02/2016 - 08:27

    Sounds like circumstances conspired against you. How would an estate agent know what is wrong from a phone call? The agent got your approval to call for backup, and unfortunately you paid the price.

    Some tenants just have no idea, and would call a tradie to fix even trivial stuff. I had a tenant ring and ask for a few maintenance items, at the time I had instructed my agent to give me a chance to fix minor stuff before they called in the handyman. The tenant was complaining that the fly screens were dirty, but had no idea that vacuuming them with a brush would fix the issue. I had planned to remove and hose them out but the ones in question had security screws and I couldn't remove the to fix the problem on the day. He was happy enough to get his wife to vacuum them!

    Lately I haven't had time to do that sort of stuff and on a couple of occasions it has cost me. but at the end of the day paying $75 would have cost me that much in my time and it's tax deductible anyway.

    • Davros on 07/02/2016 - 09:20
      +8

      "Sounds like circumstances conspired against you. How would an estate agent know what is wrong from a phone call? "

      Asking the obvious is the the first thing my agent would ask the tenant and the first thing I would ask her before authorising sending out a trade for anything.
      Tenants are also made aware that if it is something stupid like batteries that they will be held liable for the charge.
      Now do you still want us to send out a tradie?

      • blingerz on 07/02/2016 - 12:15
        +2

        Definitely agree. I will be taking this approach from now on.

      • samcro on 08/02/2016 - 17:06

        This! The agent is not switched on or doesn't care.

    • airzone on 07/02/2016 - 11:11
      +21

      It doesn't take much to dig deeper.

      Tenant: My aircon doesn't work
      Agent: What about it doesn't work?
      Tenant: I press the remote button and nothing happens
      Agent: Does the remote button beep, or is there anything on the screen when you press it?
      Tenant: No
      Agent: Please change the batteries and see if it works
      Tenant: It works now.

    • dji1111111 on 10/02/2016 - 08:49
      +1

      What's tax deductibility got to do with anything? You will only get 20 odd dollars back in your tax return assuming you're paying 30% tax.

  • Densor on 07/02/2016 - 09:01

    I had a friend who worked in the call centre for a water utility authority. They were always getting calls from people complaining their hot water wasn't working.

    Some people just don't know (or want to know) how practical things work.

    • McFly on 08/02/2016 - 15:25
      +1

      Seriously? This is not the same as changing a battery in a remote.

      Feel sorry for the hire car company if this tenant ever hires a car and runs out of petrol!

  • Sweden on 07/02/2016 - 09:10
    +7

    I had a rental where I was charged $150 call out for a pest controller to spray a small paper wasp nest at the front door! Why couldn't the tenants (or agent) have used some Mortein on it?! Also had an electrician wanting to replace an insinkerstor that he said was burnt out (at $700!) - when I checked it, it wasn't switched on!
    Needless to say, I switched agents!

    • snook on 09/02/2016 - 14:33

      paper wasps are harmless critters and perform the same task as bees. They aren't interested in food or people.

      You should leave paper wasps alone.

  • bongom on 07/02/2016 - 10:56
    +11

    Increase the yearly rent by $75?

  • Randxyz123 on 07/02/2016 - 11:48
    +2

    About two weeks ago, I received an email from my real estate agent saying my new tenants had issued a complaint that the aircon was not working and requesting my approval to call a plumber.

    A plumber? For the air conditioning? WTF?

    I received the invoice with description saying that the aircon remote was out of batteries and needed replacement. The charge was a $75 call out fee.

    Ok that call out fee sounds normal but are you sure you don't mean electrician ???

    I'd just pay it and move on but honestly some people have no problem solving skills (I work in IT and no I don't say this but it is completely true).

    Like how hard can it be to diagnose the problem to the remote.

    https://www.youtube.com/watch?v=t2F1rFmyQmY

    • blingerz on 07/02/2016 - 12:12

      The RE Agent requested approval for a plumber to come and I approved it. I just assumed she knew what she was doing and didn't really question it at the time.

      To be fair, she is new. My old RE agent was fantastic but is currently on maternity leave.

      • Randxyz123 on 07/02/2016 - 13:57
        +2

        To be fair, she is new. My old RE agent was fantastic but is currently on maternity leave.

        Alright fair enough if she is new everyone makes mistakes I wouldn't worry about it or bother trying to get the tenants to pay it because they won't want to!! It'll be more effort than it's worth.

  • boccos on 07/02/2016 - 17:12
    +3

    Does not every Rental Agent have checklists. I know one that has and it is brilliant. When the garage door failed to automatically open, they advised to replace the remotes batteries and check again. Yep, it fixed it. By now almost every domestic situation should have a checklist, if not, get an Agent who has. Be careful of Agents who do not have checklists as these folk sometimes take a cut on the charges placed by the (in-house or favoured) repairer to boost their income.

  • KaTst3R on 08/02/2016 - 05:14
    -8

    Your tenants are idiots, your agent is an idiot, and you are…ok I dont wanna say it…but seriously, this is actually quite laughable..

  • Talonparty on 08/02/2016 - 06:02
    +8

    I'm a renter and it seems to me that it would be reasonable to pass on a stupid cost like that back onto the tenant. What an absolute idiot. I would cop that fee just like telstra threatens to charge me if a perceived line fault is really due to my incorrect configuration.

    I can't believe the agent just passed it on to you and I can't believe the tenant didn't slap their own forehead in shame and offer to pay the call-out fee.

  • eneloop on 08/02/2016 - 06:38
    +4

    My vibrator doesn't work, OK let me send jv

    • paaj on 08/02/2016 - 17:31
      +1

      with a username like yours, one would think you'd send them some enloops haha

  • Michaelz101 on 08/02/2016 - 07:44

    My dads rental once charge $500 for a little rubber that sits in your flush component of the toilet. It was his first time and his a very handyman himself, he thought he will not interfere and let the agent deal with it. The bill shocked him and now his the one that goes and fix up all the things in the units but also now he fixes my rental too

    • stinx2001 on 08/02/2016 - 08:31
      +3

      *he's

      • wozz on 08/02/2016 - 14:22
        +2

        Too true. Make it stop hurting my eyes :(

  • Typical16-bitEnjoyer on 08/02/2016 - 07:44
    +1

    Guessing your RE agent didn't test the aircon on inspection when the last tenants moved out OR when the new tenants moved in. The aircon not working would have been picked up then, and given you ample time to sort it out yourself cheaply prior to these new tenants moving in.

    I'd be asking the RE agents what exactly they do that you're paying for. Sounds like typical property management taking their percentage and their role consisting of just passing on emails and phone calls like a glorified secretary.

    • Michaelz101 on 08/02/2016 - 07:47

      Yeah easiest 5%!

    • Davros on 08/02/2016 - 16:54

      "Guessing your RE agent didn't test the aircon on inspection when the last tenants moved out OR when the new tenants moved in. The aircon not working would have been picked up then, and given you ample time to sort it out yourself cheaply prior to these new tenants moving in"

      Have you ever used batteries before?
      Last night the remote for my TV was working and today they were not. I did not call an electrician.

      I am sure the a/c remote was working when the pm checked and was more than likely working when the tenant moved in, but batteries do go flat.

      • Typical16-bitEnjoyer on 08/02/2016 - 17:36

        "I am sure"

        How can you be?

        • Davros on 08/02/2016 - 17:52

          I can be sure because the tenant would have signed a condition report saying it was all working.

    • blingerz on 08/02/2016 - 17:29

      There was a 2 week gap between when the old tenants moved out and the new tenants moved in. When the old tenants were moving out, it was definitely working. But when the REA did her moving in checks, there was no electricity and she was unable to check if the ac was working.

      • GaryQ on 09/02/2016 - 07:43
        +1

        Or the previous tenants took the batteries they paid for with them

      • Davros on 11/02/2016 - 12:29

        Unusual, whenever I have had a property vacate the power usually stays on for a least a week after final reading (bond cleaners have had to come back on occasion, they need power) and the PM will have done the inspection on the day of vacate so as to approve return of bond or in some cases not.

  • MynyMouqe on 08/02/2016 - 08:09
    +3

    I'd be telling them to pass the cost back to the tenant - batteries are a basic check that should have been done themselves.

  • CLoSeR on 08/02/2016 - 08:32

    I'd be into the Agents about this…

  • [Deactivated] on 08/02/2016 - 10:14
    -1

    This reminds me of a case were my apartment had 2 TV wall points, I asked the real estate manager which one was to be used as both were different types. I was advised one was for austar and one for antenna, going off that advice I only ever used the point which I was told. Moving on the reception did work but would cut out constantly and sometimes not work at all, so I put in a request for it to be fixed.

    Guy comes out, puts a little adapter on my tv cable and plugs it into what I was told was the "austar" point and tells me it was just in the wrong point, $75 please.

    Real estate sent me the invoice which I refused to pay, in the end the owner went half in the cost of the invoice with me.

    • Typical16-bitEnjoyer on 08/02/2016 - 13:53
      +5

      Lol. You never thought to plug it into the other point?

      • johnno07 on 10/02/2016 - 08:53

        Bloody oath. Has everyone lost the ability for basic trouble shooting?

  • DirtyBoots on 08/02/2016 - 11:25
    +2

    Don't stress about this at all. If the tenants look after the place, pay there rent on time etc. you can forgive a few dumb actions. Seriously, don't make it a thing.

    • immortalbjr on 08/02/2016 - 17:43

      If the tenant isnt capable of changing a battery in a remote control I wouldn't be willing to bet they're going to be "looking after the place". This is why you put new tenants on short 3 month lease to start with, if you get any shit like this you get new ones in again.

      • DirtyBoots on 08/02/2016 - 19:45

        Nope, don't agree. It's in your own best interests to be the nice guy in the relationship. Do what you can to keep tenants onside and they'll be more likely to do the right thing by you. If this is the first 'offence', let it slide.

        • immortalbjr on 09/02/2016 - 10:30

          If this is the first 'offence' and you let it slide, I can only imagine what else they will be thinking they can get away with. The old saying you give people an inch and they'll try take a mile comes to mind, especially with tenants.

          You want to live in my investment, not the other way round. If you moved into my place and cost me $75 over batteries in a remote i'll let you be someone else's problem first chance I can evict you, which will be in under 3 months.

        • DirtyBoots on 09/02/2016 - 11:18

          @immortalbjr: Okay. Good luck with it.

        • immortalbjr on 10/02/2016 - 10:25

          @DirtyBoots: Always plenty more tenants looking for somewhere to live. And some of them dont actually have a self-entitled "the world owes me a favour" attitude.

        • DirtyBoots on 10/02/2016 - 11:00

          @immortalbjr: yep, I agree with that. I just think overall, give the person a chance before you hang them out to dry.

  • Cozza38 on 08/02/2016 - 11:53
    +7

    I've been the tenant in this situation. About 7 years ago, just moved out of home and couldn't figure out why the hot water didn't work.

    Ended up calling the real estate and a sparky comes a few hours later and flips the circuit breaker on.

    Felt like an idiot and I think the sparky felt a bit sorry for me, didn't make that mistake again and I was in the apartment for 6 1/2 years. Thankfully I didn't hear anything back from the real estate but I wouldn't have objected if they sent me the bill.

    I'd probably let this go assuming it's a one-off, sometimes people just have bad days and forget to check things like batteries. They might actually be good tenants and the last thing you want to do is sour things with them.

  • Dhandoftime on 08/02/2016 - 12:34

    Sounds like my own circumstances. Where is the place Op you are atm?

  • Ace26 on 08/02/2016 - 13:35
    +1

    Tenant should cop the bill. full stop.
    how is owner responsible for faulty batteries, tenant should have some common sense before putting in a call.
    On the other hand agent should have notified tenant that if there is no issue with the fault reported then tenant has to cover the call out charge.

    If I was OP I would have a word with the agent and ask them to cover the charge or get the tenant to do so. If not I will be looking at a more capable agent. After all the agent gets commission per rent cycle.

  • gimme on 08/02/2016 - 13:42
    +2

    Tradies see $$$$ signs when doing a job for property managers and/or strata agents as they never question it (not exactly the situation in this case but I'm just having a rant). I used to own a property in a complex where we were charged for gutter cleaning ($500 a pop) for over 10 years. 9 years into it I moved in and noticed that there were absolutely no trees around and the cleaners used to turn up look around, put a ladder up an see it's all clear and send the $500 bill. I caught the buggers doing this twice. Needless to say apart from putting a stop to needless gutter cleaning I couldn't do anything else to get reimbursed. Oh and we also had a 'handyman' on retainer who hadn't shown up in 5 years. Moral of the story DO NOT trust your property manager / strata agent. You really need to stay on top of these buggers.

  • ChickenTalon on 08/02/2016 - 13:44

    Sorry OP. But you should have made the time to take control, it's your investment after all.

    I am not going to follow up with the tenant and real estate agent about this

    You should. Make sure the agent feels a bit of heat so they know you're expecting them to do some work for their commission. Could have easily been something delt with without you even knowing about it had the agent asked some simple questions.

    Lucky you were only charged for a call out fee and not other "identified" problems once the tradie was there. So at least you've picked up a trusted tradie for future issues.

    I'm both a landlord and a renter. When something needs attention In a place I own I make sure my agent knows to push back reasonably on the tenant to troubleshoot. I have no problems fixing whatever needs fixing, so long as it does need fixing. I have had very similar situations…

    New renter, gas cooktop ignition suddenly not working… Yeah right, it was working fine 3 days ago, but it is a little tricky to operate. I'm not going to pay hundreds to have a tech come out and assess things, then return with ordered parts. Pushed back on the tenant through the agent, suddenly it's working fine.

  • longan on 08/02/2016 - 14:32

    My mate used to have this problem. They had guests over and the kids somehow turned off the power to the heater. They thought it was faulty, reported it to the agent. They called plumber in, plumber said it's false alarm, the tenant paid for the call out fee because it was their fault anyway.

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