Sold Defective Samsung Galaxy S6 Seller Refused The eBay Return Do I Open PayPal Dispute or Wait for ebay?

Axelstrife on 08/01/2016 - 19:23
Last edited 08/01/2016 - 19:56

Here's the situation i bought a used Samsung galaxy s6 end of December after i received it i didn't notice anything wrong with the device till i took one picture of a white surface (my old phone to sell) it was very clear that it was there, the dot looks like dust or a defect on the camera lens or something not the outside of the phone either.
Today i opened up a eBay return and now the seller refuses the return.

do i open a pay pal dispute or wait till the 14th so that i can ask eBay the step in?
Note in the eBay return i have included three images two taken by the phone with the dot circled in one image to show the dot and the other not circled both different images as well.
A third taken by another camera of the Galaxy s6 with the camera open with once again the dot visible and in the same spot.

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Comments

  • Randxyz123 on 08/01/2016 - 19:42
    +1

    Today i opened up a pay pal return and now the seller refuses the return.

    What do you mean?

    Did you contact the seller before doing the return?

    Just contact them explain the problem and see what they say. If that doesn't work you can request a return and a refund through paypal and the seller normally doesn't get to say "yes or no" it usually goes in the buyers favour.

    • Axelstrife on 08/01/2016 - 19:48

      Ebay has a feature called ebay return it allows pretty much what you said but instead of messaging the seller it shows all the messages back and forth in one page and allowed photos to be uploaded from both sides. and after the 14th i can ask ebay to step in.

      or i can open a paypal dispute right now and let paypal sort it out.which ive done in the past.

      • Randxyz123 on 08/01/2016 - 19:58

        Ok so the seller refused the return on what basis?

        • Axelstrife on 08/01/2016 - 20:02

          The listing said no returns as all listings do just about.
          and she says she has pictures taken from the device before she sent it.

          Im not sure how much i trust the images though as the two she posted both have different image size 16:9 and 4:3
          the 16:9 one which has the date it was take also has the same bar at the top which is from iphones.

        • Randxyz123 on 08/01/2016 - 21:51

          @holden93:

          The listing said no returns as all listings do just about.

          That is for change of mind….

          If the item is defective then she has to.

          Can you post the images on imgur or similar ?

          eBay will likely side with you and not her.

        • Axelstrife on 08/01/2016 - 22:35

          @knick007: look down the page I included a few pictures and a video showing the dot.

  • spackbace on 08/01/2016 - 19:44
    +3

    i bought a used

    used

    used

    Highlighted for emphasis

    • Axelstrife on 08/01/2016 - 19:51
      +2

      So they didn't list any faults like this which is a pretty big fault as it devalues the phone big time when i go to sell it later on which i wasn't planning on.

      Used

      An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.

      http://pages.ebay.com.au/help/sell/contextual/condition_1.ht…

  • whooah1979 on 08/01/2016 - 19:52

    buyers should always contact the seller before opening a dispute. this seller has now received a defect for this transaction. this will make the seller reluctant to help and may only do so if ebay/pp forces their hand.

    • Axelstrife on 08/01/2016 - 19:53

      I haven't opened a dispute, I am asking should i open a seller dispute now that she refuses to refund me for a defective item.

      • whooah1979 on 08/01/2016 - 19:54

        Today i opened up a pay pal return and now the seller refuses the return.

        • Axelstrife on 08/01/2016 - 19:55

          My mistake i meant ebay return as the title says.

        • whooah1979 on 08/01/2016 - 20:00

          @holden93:

          Do all returns count as transaction defects?
          Any return request for an item not as described will count as a defect.

          http://sellercentre.ebay.com.au/news/returns

        • Axelstrife on 08/01/2016 - 20:02

          @whooah1979: Thanks for the info ive always used paypal dispute before this.

        • Brick50 on 08/01/2016 - 20:20

          @holden93:

          I'd actually like to see a photo of this, it's very common that second hand items have scratches on them, and they often end up on the camera lens…. You didn't expect that to happen?

        • Axelstrife on 08/01/2016 - 20:32

          @Mattwilko: The phone when i got it still had the plastic film on the camera which i only removed after searching online about this problem some said that it was the cause so i removed it but it's still there.

          the plastic stuff is still over the flash part though.

          http://i.imgur.com/tVxE1po.jpg?1

          its much more noticable when looking at the pictures on the phone.

          looks like dust but idk.

          https://www.youtube.com/watch?v=yewIWfh4A-g

          here is an 8second video i just shot and uploaded on the phone.

        • Brick50 on 08/01/2016 - 20:56

          @holden93:

          Wow hahahahahahaha good luck with the return, I hope you did upload that :P

        • Axelstrife on 08/01/2016 - 20:58

          @Mattwilko: what? it's a problem that other have had and shouldn't be there and would ruin my changes at selling later on when i want to get a different phone.

        • Axelstrife on 08/01/2016 - 21:06

          @Mattwilko: http://imgur.com/a/4Yq3X

          two better pictures where it's more visible.

        • supnigs super skids on 08/01/2016 - 21:57

          @holden93:

          It's used, what do you expect. Honestly, it may not be perfect and you're not entitled a perfect phone LOL.

          The seller isn't like a shop and should not have to deal with such picky buyers.

        • Forenti on 08/01/2016 - 22:11

          @supnigs:
          I agree that if a phone is used you're not entitled to a perfect phone but all defects should be clearly listed in the product description before purchase - you should know exactly what you're buying.

          Good luck OP

        • supnigs super skids on 08/01/2016 - 22:15
          +1

          Interested to see how this pans out. To me, the camera works but has a little cosmetic blur in certain scenarios.

          A picky buyer may also complain that there is another slightly observable scratch at x, etc etc. Would go on forever.

        • Axelstrife on 08/01/2016 - 22:30

          @Forenti: well said. The pictures of the outside where good but. Half a sentence description which basically said condition.

          I bought it knowing the type of phone it is and the physical condition not told about any internal issues.

  • Rukiata on 08/01/2016 - 21:00
    -7

    Its samsung galaxy s6s their BAD. even NEW ONES ARE BAD!!! ram problems, software problems! crashes and what your getting now my friend has that problem! she lives in the USA so its everywhere, you shouldnt of gotten a S6 in frist place most are faulty well ALL ARE.

  • t_c on 08/01/2016 - 23:17
    +1

    I would imagine you would have problems claiming this on warranty from 'some' retailers if this was a brand new phone, yet your trying to pull this on a second hand seller of a used phone. You clearly have no soul.

    • Axelstrife on 09/01/2016 - 00:03
      -3

      You might. Like buying items with unknown faults but I don't and would like my 500 back so I can buy a non fault one from a non scammy seller.

      • spackbace on 09/01/2016 - 00:47

        You paid $500 for a used one..? Wow

        • Axelstrife on 09/01/2016 - 00:50

          Well 430 if you want exact numbers its the 64gb one also.

  • datafellows on 09/01/2016 - 00:10
    +1

    No matter how ridiculous this sounds but the OP will get his money back if claimed in eBay.

    PayPal might not side with the buyer but eBay claim would (unfortunately) allow virtually any buyer to return the item to the seller and the seller needs to pay for the return postage. If you open PayPal claim, buyer is responsible to pay for the return postage.

    • Axelstrife on 09/01/2016 - 00:18

      I don't have a problem paying for postage I've done so for. Other PayPal disputes before.

  • Crabshack on 09/01/2016 - 09:37
    +2

    Can I please have your ebay user name so that I can put you on my blocked bidder list..Thanks

    • Axelstrife on 09/01/2016 - 19:48
      -6

      Better yet how do i block you on oz bargain?

      ps before you try and come on here and talk bad to me maybe you know CONTRIBUTE TO THIS COMMUNITY WITH AT LEAST A ONE DEAL??

  • ant meal on 09/01/2016 - 13:35
    +1

    The seller has an obligation to notify the buyer of any defects with an item. If you get no joy from either eBay or Paypal, refer your complaint to The Office of Fair Trading in your State or Territory. Good luck!

  • Candour on 09/01/2016 - 19:46
    +1

    it seems the camera defect might be a major point; if this was concealed the seller might be morally in the wrong; buyers caught by such sellers need our support not our condemnation.

  • momov3 on 10/01/2016 - 01:20

    https://www.paypal.com/au/webapps/mpp/returns/

    Not correct, what a previous Oz Bargainer suggests. You are now protected by Paypal's guarantee to reimburse you for return postage should you return this defective thing to buyer - you are entitled to claim 8 times return postage (maximum) a year, each time not exceeding $45 postage. (But you must have paid via Paypal and in full) If you intend to claim return postage from PayPal, I suggest you do the entire claims process via PayPal. It's one or the other. From past experience, I found that Paypal refunds faster than the Ebay process, ie of course if they found you have a valid case and find in your favor. Also, the full amount of reimbursement always includes the postage to bring the item to you, so you are not a $ short. Must mention that you were sold a faulty product not mentioned or described in the listing and had you known, you would not have purchased, likewise not have paid postage to bring it to you. Therefore you are entitled to refund for that initial postage cost as well as the return postage. Your problem now is to get the seller to accept a return, and since he/she won't, you need EBay or Paypal to arbitrate because you cannot post back item if seller refuses to accept returns.

  • Axelstrife on 20/01/2016 - 15:36
    +1

    Phone has been returned and refund is in progress should get it back in a few days.

    Funny thing is i saw the same phone listed on a different ebay account yesterday they still didn't list the camera defect and someone else has bought it.
    I know it's the same phone from the pictures and the location is the return address i was given.
    This situation with dodgy sellers is the reason eBay protection and paypal protection exists.
    I now own a brand new Galaxy s6 edge white from the jbhifi deal with no defective camera.

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